Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance your contact center with AI-driven business intelligence that reveals significant opportunities to boost both customer service effectiveness and overall customer satisfaction. Our Customer Experience Management (CXM) platform empowers you to track both digital and voice interactions in real time, providing your team with practical insights to enhance crucial performance indicators. Augment CXM systematically analyzes conversations to identify customer intents, discussed products, and the results of each interaction, offering you comprehensive insights into every aspect of customer communication. Have you ever faced a surge of unexpected customer inquiries? Augment CXM identifies these sudden spikes in discussions and notifies your team to respond proactively before the situation escalates. Additionally, you can quickly determine whether specific agents are contributing to issues within your contact center and provide them with targeted coaching to enhance their customer interaction skills, ultimately leading to a more proficient team and a more satisfying customer experience. With these capabilities, your contact center can not only react to challenges but also anticipate and adapt to customer needs effectively.

Description

Landbase is an innovative automation platform for go-to-market strategies, utilizing its specialized GTM‑1 Omni model along with a range of autonomous AI agents designed to efficiently manage tasks such as identifying prospects, planning campaigns, personalizing outreach, conducting multichannel communication (including email, LinkedIn, and phone calls), ensuring deliverability, and analyzing results. Leveraging an extensive database with over 220 million verified contacts, 24 million accounts, 40 million sales interactions, and more than 10 million signals, Landbase is capable of automatically formulating campaign strategies, crafting messages, and establishing workflows, all while executing and refining them without the need for continuous human involvement. By consolidating various technologies, it eliminates the complications of disjointed tech stacks, incorporating audience intelligence, intent data, content creation, domain management, and performance analytics into a cohesive platform. The efficiency of Landbase is remarkable, allowing for results to be achieved in mere minutes rather than the months typically required, drastically reducing go-to-market expenses by as much as 80% and resulting in conversion rates that are four to seven times higher. This level of automation not only enhances productivity but also empowers teams to focus on strategic decision-making rather than routine tasks.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Genesys Cloud CX
LinkedIn
Oracle Cloud Infrastructure
Salesforce
Zendesk

Integrations

Amazon Connect
Genesys Cloud CX
LinkedIn
Oracle Cloud Infrastructure
Salesforce
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Augment CXM

Founded

2016

Country

United States

Website

www.augmentcxm.com

Vendor Details

Company Name

Landbase

Founded

2023

Country

United States

Website

www.landbase.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Features

Buyer Intent

B2B Lead Generation
CRM Integration
Channel Attribution
Competitor Analysis
Content Marketing
Customer Journey Mapping
Customer Profiles
Intent Data
Lead Notifications
Lead Scoring

Sales Engagement

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Alternatives

Alternatives

SalesTarget.ai Reviews

SalesTarget.ai

SalesTarget LLC