Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance your contact center with AI-driven business intelligence that reveals significant opportunities to boost both customer service effectiveness and overall customer satisfaction. Our Customer Experience Management (CXM) platform empowers you to track both digital and voice interactions in real time, providing your team with practical insights to enhance crucial performance indicators. Augment CXM systematically analyzes conversations to identify customer intents, discussed products, and the results of each interaction, offering you comprehensive insights into every aspect of customer communication. Have you ever faced a surge of unexpected customer inquiries? Augment CXM identifies these sudden spikes in discussions and notifies your team to respond proactively before the situation escalates. Additionally, you can quickly determine whether specific agents are contributing to issues within your contact center and provide them with targeted coaching to enhance their customer interaction skills, ultimately leading to a more proficient team and a more satisfying customer experience. With these capabilities, your contact center can not only react to challenges but also anticipate and adapt to customer needs effectively.
Description
Landbase is an innovative automation platform for go-to-market strategies, utilizing its specialized GTM‑1 Omni model along with a range of autonomous AI agents designed to efficiently manage tasks such as identifying prospects, planning campaigns, personalizing outreach, conducting multichannel communication (including email, LinkedIn, and phone calls), ensuring deliverability, and analyzing results. Leveraging an extensive database with over 220 million verified contacts, 24 million accounts, 40 million sales interactions, and more than 10 million signals, Landbase is capable of automatically formulating campaign strategies, crafting messages, and establishing workflows, all while executing and refining them without the need for continuous human involvement. By consolidating various technologies, it eliminates the complications of disjointed tech stacks, incorporating audience intelligence, intent data, content creation, domain management, and performance analytics into a cohesive platform. The efficiency of Landbase is remarkable, allowing for results to be achieved in mere minutes rather than the months typically required, drastically reducing go-to-market expenses by as much as 80% and resulting in conversion rates that are four to seven times higher. This level of automation not only enhances productivity but also empowers teams to focus on strategic decision-making rather than routine tasks.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Genesys Cloud CX
LinkedIn
Oracle Cloud Infrastructure
Salesforce
Zendesk
Integrations
Amazon Connect
Genesys Cloud CX
LinkedIn
Oracle Cloud Infrastructure
Salesforce
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Augment CXM
Founded
2016
Country
United States
Website
www.augmentcxm.com
Vendor Details
Company Name
Landbase
Founded
2023
Country
United States
Website
www.landbase.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
Buyer Intent
B2B Lead Generation
CRM Integration
Channel Attribution
Competitor Analysis
Content Marketing
Customer Journey Mapping
Customer Profiles
Intent Data
Lead Notifications
Lead Scoring
Sales Engagement
CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management