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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Enhance your contact center with AI-driven business intelligence that reveals significant opportunities to boost both customer service effectiveness and overall customer satisfaction. Our Customer Experience Management (CXM) platform empowers you to track both digital and voice interactions in real time, providing your team with practical insights to enhance crucial performance indicators. Augment CXM systematically analyzes conversations to identify customer intents, discussed products, and the results of each interaction, offering you comprehensive insights into every aspect of customer communication. Have you ever faced a surge of unexpected customer inquiries? Augment CXM identifies these sudden spikes in discussions and notifies your team to respond proactively before the situation escalates. Additionally, you can quickly determine whether specific agents are contributing to issues within your contact center and provide them with targeted coaching to enhance their customer interaction skills, ultimately leading to a more proficient team and a more satisfying customer experience. With these capabilities, your contact center can not only react to challenges but also anticipate and adapt to customer needs effectively.

Description

Evergrowth serves as an AI-powered platform for go-to-market intelligence, designed to help sales, marketing, and enablement teams synchronize around a cohesive "system of context" while deploying specialized AI agents throughout the sales funnel. This platform consolidates essential elements such as value propositions, ideal customer profiles, personas, account information, and workflows, ensuring that all AI agents—ranging from account qualification to contact research, intent signal detection, personalized outreach drafts, and on-demand coaching—function based on a shared source of truth. B2B revenue teams and agencies have the opportunity to streamline their operations by replacing three to five separate tools with a single, integrated workspace that connects seamlessly with systems like Salesforce, HubSpot, and Outreach, which minimizes tool-sprawl and ensures alignment of data, insights, and actions. The AI agents possess the capability to autonomously navigate the web, enhance CRM data, implement your value proposition logic on contacts and accounts, create customized playbooks and content, and even provide coaching through role-play scenarios. This comprehensive approach not only boosts efficiency but also enhances collaboration across various teams, ensuring that everyone is equipped with the same information and tools to drive success.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Amazon Connect
Genesys Cloud CX
Google Chrome
HubSpot CRM
LinkedIn
Oracle Cloud Infrastructure
Outreach
Salesloft
Slack
Zendesk

Integrations

Salesforce
Amazon Connect
Genesys Cloud CX
Google Chrome
HubSpot CRM
LinkedIn
Oracle Cloud Infrastructure
Outreach
Salesloft
Slack
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

€747 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Augment CXM

Founded

2016

Country

United States

Website

www.augmentcxm.com

Vendor Details

Company Name

Evergrowth

Founded

2014

Country

Lithuania

Website

www.evergrowth.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Features

Alternatives

Alternatives