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Description
Enhance your contact center with AI-driven business intelligence that reveals significant opportunities to boost both customer service effectiveness and overall customer satisfaction. Our Customer Experience Management (CXM) platform empowers you to track both digital and voice interactions in real time, providing your team with practical insights to enhance crucial performance indicators. Augment CXM systematically analyzes conversations to identify customer intents, discussed products, and the results of each interaction, offering you comprehensive insights into every aspect of customer communication. Have you ever faced a surge of unexpected customer inquiries? Augment CXM identifies these sudden spikes in discussions and notifies your team to respond proactively before the situation escalates. Additionally, you can quickly determine whether specific agents are contributing to issues within your contact center and provide them with targeted coaching to enhance their customer interaction skills, ultimately leading to a more proficient team and a more satisfying customer experience. With these capabilities, your contact center can not only react to challenges but also anticipate and adapt to customer needs effectively.
Description
Evergrowth serves as an AI-powered platform for go-to-market intelligence, designed to help sales, marketing, and enablement teams synchronize around a cohesive "system of context" while deploying specialized AI agents throughout the sales funnel. This platform consolidates essential elements such as value propositions, ideal customer profiles, personas, account information, and workflows, ensuring that all AI agents—ranging from account qualification to contact research, intent signal detection, personalized outreach drafts, and on-demand coaching—function based on a shared source of truth. B2B revenue teams and agencies have the opportunity to streamline their operations by replacing three to five separate tools with a single, integrated workspace that connects seamlessly with systems like Salesforce, HubSpot, and Outreach, which minimizes tool-sprawl and ensures alignment of data, insights, and actions. The AI agents possess the capability to autonomously navigate the web, enhance CRM data, implement your value proposition logic on contacts and accounts, create customized playbooks and content, and even provide coaching through role-play scenarios. This comprehensive approach not only boosts efficiency but also enhances collaboration across various teams, ensuring that everyone is equipped with the same information and tools to drive success.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Amazon Connect
Genesys Cloud CX
Google Chrome
HubSpot CRM
LinkedIn
Oracle Cloud Infrastructure
Outreach
Salesloft
Slack
Integrations
Salesforce
Amazon Connect
Genesys Cloud CX
Google Chrome
HubSpot CRM
LinkedIn
Oracle Cloud Infrastructure
Outreach
Salesloft
Slack
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€747 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Augment CXM
Founded
2016
Country
United States
Website
www.augmentcxm.com
Vendor Details
Company Name
Evergrowth
Founded
2014
Country
Lithuania
Website
www.evergrowth.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis