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Average Ratings 0 Ratings
Description
Enhance your contact center with AI-driven business intelligence that reveals significant opportunities to boost both customer service effectiveness and overall customer satisfaction. Our Customer Experience Management (CXM) platform empowers you to track both digital and voice interactions in real time, providing your team with practical insights to enhance crucial performance indicators. Augment CXM systematically analyzes conversations to identify customer intents, discussed products, and the results of each interaction, offering you comprehensive insights into every aspect of customer communication. Have you ever faced a surge of unexpected customer inquiries? Augment CXM identifies these sudden spikes in discussions and notifies your team to respond proactively before the situation escalates. Additionally, you can quickly determine whether specific agents are contributing to issues within your contact center and provide them with targeted coaching to enhance their customer interaction skills, ultimately leading to a more proficient team and a more satisfying customer experience. With these capabilities, your contact center can not only react to challenges but also anticipate and adapt to customer needs effectively.
Description
Aurasell is an AI-first GTM platform built to transform how modern revenue teams prospect, sell, and operate. It replaces legacy CRM and disconnected sales tools with a single, unified system powered by intelligent AI agents. Aurasell automates critical workflows across outbound, pipeline management, forecasting, and deal execution to eliminate manual effort. The platform delivers deep account and prospect intelligence by analyzing global contact and account data in real time. AI agents support territory optimization, opportunity prioritization, and personalized outreach at scale. Aurasell also provides CRO-level coaching that helps sellers improve win rates and execution consistency. Built-in forecasting and scenario planning give leaders confidence in revenue commitments and future outcomes. Conversational intelligence captures insights from meetings and calls without manual data entry. The platform dramatically reduces GTM SaaS spend while increasing sales productivity and velocity. Aurasell enables teams to scale faster with fewer tools and clearer alignment.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Genesys Cloud CX
Oracle Cloud Infrastructure
Salesforce
Zendesk
Integrations
Amazon Connect
Genesys Cloud CX
Oracle Cloud Infrastructure
Salesforce
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Augment CXM
Founded
2016
Country
United States
Website
www.augmentcxm.com
Vendor Details
Company Name
Aurasell
Founded
2024
Country
United States
Website
www.aurasell.ai/
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Sales Intelligence
CRM Integration
Data Cleaning
Data Enrichment
Data Import/Export
Data Mining
Data Verification
Email Integration
Lead Scoring
List Building
Performance Management
Pipeline Management
Predictive Modeling/Analytics
Prospecting Tools
Reporting/Analytics
Sales Forecasting