Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AudienceCue assists content creators, marketers, researchers, and agencies in retrieving public comments from YouTube videos and converting them into well-cited AI-generated reports. Users can simply paste a compatible video link, whether it's a regular video, Short, live stream, channel, playlist, or a collection of URLs. The platform allows the retrieval of comments and associated public replies in various formats such as CSV, JSON, TXT, or XLSX, and then enables the creation of a report that links its findings to the original sources. Additionally, users have the option to share a read-only version of the report or export it in formats like HTML, Markdown, or JSON. It's important to note that AudienceCue does not engage in posting replies, moderating comments, or taking any actions on YouTube channels, ensuring a purely analytical focus. This makes it an invaluable tool for anyone looking to analyze audience engagement on the platform.
Description
Serviceplane is a cloud-based solution designed for both public agencies and customer support teams in the private sector. It integrates various communication channels such as web chat, phone, email, SMS, and web forms into a unified case management system, complete with a workspace for staff to manage case routing and documentation. The platform features an AI assistant that responds using information from authorized websites, documents, and SharePoint content, ensuring it cites its sources and redirects inquiries to human staff when necessary. Teams have the capability to test responses in a shadow mode prior to launching any communication channel, can access read-only account information or case records, and must perform identity verification before revealing sensitive information in public forums. Additionally, Serviceplane facilitates workflows for shared mailboxes, provides assistance for contact-center agents, supports staff single sign-on, and accommodates multilingual interactions. This innovative platform is specifically tailored for government entities and service teams across various sectors including healthcare, finance, insurance, education, technology, utilities, retail, and property management, ensuring a comprehensive support system for diverse needs. Overall, Serviceplane aims to enhance collaboration and efficiency in customer service operations across numerous industries.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Genesys Cloud CX
No
Microsoft 365
No
Microsoft Entra ID
No
Okta
No
YouTube
Yes
Integrations
Genesys Cloud CX
Yes
Microsoft 365
Yes
Microsoft Entra ID
Yes
Okta
Yes
YouTube
No
Pricing Details
$19/month
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
AudienceCue
Website
audiencecue.com/en
Vendor Details
Company Name
2AM Fusion
Country
United States
Website
serviceplane.ai/
Product Features
Social Media Analytics Tools
Campaign Analytics
No
Competitor Monitoring
No
Customizable Reports
No
Engagement Tracking
No
Influencer Tracking
No
Multi-Channel Data Collection
No