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features
design
support

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Description

Atlassian Data Center serves as a self-managed enterprise solution that is crafted to deliver high availability, robust performance at scale, and versatile infrastructure options for essential Atlassian applications. It accommodates various products including Jira Software, Confluence, Bitbucket, Jira Service Management, Crowd, and Bamboo, empowering organizations to tackle intricate demands with its comprehensive enterprise-grade features. The Data Center offers the flexibility to deploy applications on proprietary hardware, within virtualized settings, or via cloud service platforms such as AWS and Azure. This adaptability enables businesses to advance their IT infrastructure while maintaining control and ensuring security. Among the significant advantages of Atlassian Data Center are its high availability through clustering, which guarantees continuous access to applications even during node failures, and its scalability, which permits organizations to seamlessly integrate additional nodes into their cluster without experiencing any downtime. Furthermore, this solution caters to enterprises aiming for both efficiency and reliability in their operational processes.

Description

Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
Jira
Jira Service Management
Atlassian Clover
Atlassian Crowd
Bamboo
Bitbucket
Confluence
Enjo
JAIX Logistics
Microsoft 365
Microsoft Azure
Pylar
Runbook Studio
monday AI work platform
oNabu

Integrations

Amazon Web Services (AWS)
Jira
Jira Service Management
Atlassian Clover
Atlassian Crowd
Bamboo
Bitbucket
Confluence
Enjo
JAIX Logistics
Microsoft 365
Microsoft Azure
Pylar
Runbook Studio
monday AI work platform
oNabu

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Atlassian

Founded

2002

Country

Australia

Website

www.atlassian.com/enterprise/data-center

Vendor Details

Company Name

Trundl

Founded

2014

Country

United States

Website

trundl.com/products/smart-assignments-and-rotations-for-jira/

Product Features

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

Product Features

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

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