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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Reclaim valuable time for yourself by effortlessly transforming your articles, podcasts, courses, and books into engaging conversations tailored to your clients. Say goodbye to repetitively answering the same five questions and focus on the aspects of your work that bring you the most joy. We offer customized solutions that cater to the unique situations of your clients, ensuring that assistance reaches those who may be unable to access or afford your services. Responses are crafted in your own voice, reflecting your expertise, while also automatically tracking revenue and providing insightful analytics. Personalization is essential; we extract context from your clients' inquiries to generate individualized feedback aligned with your frameworks and style. Recognizing the significance of integrity and trust in your business, we've created a system that allows you to maintain control while integrating your personal input and feedback seamlessly. Our commitment to accuracy ensures that we only provide information that we fully trust and believe in, creating a reliable experience for you and your clients. Embrace a new level of connection with those you serve, enhancing both your professional satisfaction and client relationships.

Description

Enhance the experience for your customers by engaging with them through Messenger, which is conveniently integrated into your product. Establish a knowledge base to assist with common inquiries, ensuring users can access support without leaving your application. Your support team can communicate with users through a specialized inbox, allowing for efficient conversation management where chats can be prioritized or assigned to specific team members. You have access to comprehensive details of each interaction with a user, further improving support quality. Additionally, by linking the knowledge base directly with Messenger, customers can find solutions to their queries independently, potentially reducing the need to reach out to your support team. Sobel also offers the unique feature of automatically translating articles into various languages, allowing you to select the desired language during the editing process. Primarily aimed at small teams and their products, Sobel strives to provide a user-friendly and cost-effective customer support solution that fosters better communication and satisfaction. Ultimately, this approach not only streamlines customer interactions but also empowers users with the information they need at their fingertips.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook Messenger

Integrations

Facebook Messenger

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

Free
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Astral

Country

United States

Website

tryastral.com

Vendor Details

Company Name

Sobel

Country

United States

Website

sobel.app/

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Product Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Alternatives

Alternatives

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