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features
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support

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Description

Elevate your customer experience and foster enduring loyalty by seamlessly incorporating our protective and support solutions into your digital framework. Regardless of whether your customers are homeowners or renters, residing in a towering apartment or a charming split-level home, we provide tailored protection options for their living spaces. In the event of unforeseen circumstances, our AI-powered claims process ensures swift and hassle-free resolutions. APEX serves as our global digital delivery platform for Assurant’s offerings, allowing partners to swiftly and effortlessly integrate the appropriate protection, support, or service alternatives into their online environments. Specialty insurers and agents find it straightforward to enhance their portfolios with housing products, benefiting from our extensive support across various sectors, including retail, utilities, telecommunications, and beyond, ultimately enriching the customer journey. This comprehensive approach not only meets diverse needs but also solidifies business relationships for long-term success.

Description

Managing inquiries related to retail agent policies, billing, claims, and payments can often require full-time attention, especially in larger operations. Ivans eServicing™ streamlines these processes, eliminating the necessity for handling individual requests manually. Additionally, your retail agents receive immediate answers right within their management systems, simplifying their tasks as well. Our goal is to enhance automation across all participants, and Ivans eServicing provides a seamless connection to retail agents’ customer self-service platforms. This approach significantly reduces the time spent on administrative functions, which is crucial since agents are more inclined to collaborate with MGAs that facilitate their workflow. By offering swift access to essential information regarding policies, billing, claims, and payments, retail agents can remain within their systems without disruption. Since no one particularly enjoys the process of paying for insurance, it’s vital to ensure that the experience is as straightforward as possible. Moreover, enabling insured individuals to settle their premiums directly through their retail agent’s self-service portal adds an extra layer of convenience and efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Assurant

Country

United States

Website

www.assurant.com/partner-with-us/apex/global-housing

Vendor Details

Company Name

Ivans

Founded

1983

Country

United States

Website

www.ivans.com/for-mgas/products/ivans-eservicing/

Product Features

Product Features

Alternatives

Alternatives

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