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Description
Elevate your customer experience and foster enduring loyalty by seamlessly incorporating our protective and support solutions into your digital framework. Regardless of whether your customers are homeowners or renters, residing in a towering apartment or a charming split-level home, we provide tailored protection options for their living spaces. In the event of unforeseen circumstances, our AI-powered claims process ensures swift and hassle-free resolutions. APEX serves as our global digital delivery platform for Assurant’s offerings, allowing partners to swiftly and effortlessly integrate the appropriate protection, support, or service alternatives into their online environments. Specialty insurers and agents find it straightforward to enhance their portfolios with housing products, benefiting from our extensive support across various sectors, including retail, utilities, telecommunications, and beyond, ultimately enriching the customer journey. This comprehensive approach not only meets diverse needs but also solidifies business relationships for long-term success.
Description
Managing inquiries related to retail agent policies, billing, claims, and payments can often require full-time attention, especially in larger operations. Ivans eServicing™ streamlines these processes, eliminating the necessity for handling individual requests manually. Additionally, your retail agents receive immediate answers right within their management systems, simplifying their tasks as well. Our goal is to enhance automation across all participants, and Ivans eServicing provides a seamless connection to retail agents’ customer self-service platforms. This approach significantly reduces the time spent on administrative functions, which is crucial since agents are more inclined to collaborate with MGAs that facilitate their workflow. By offering swift access to essential information regarding policies, billing, claims, and payments, retail agents can remain within their systems without disruption. Since no one particularly enjoys the process of paying for insurance, it’s vital to ensure that the experience is as straightforward as possible. Moreover, enabling insured individuals to settle their premiums directly through their retail agent’s self-service portal adds an extra layer of convenience and efficiency.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Assurant
Country
United States
Website
www.assurant.com/partner-with-us/apex/global-housing
Vendor Details
Company Name
Ivans
Founded
1983
Country
United States
Website
www.ivans.com/for-mgas/products/ivans-eservicing/