Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The concept of Automation Singularity embodies a progressive, customer-focused, and agile environment dedicated to ongoing enhancement and optimization through an evolved workforce, thereby broadening the scope of opportunities. This approach highlights the essential role of human experts, whose creativity and empathy drive customer engagement, while they are supported by digital workers that excel in productivity and reliability. At EdgeVerve, we foresee a future where these two elements—human capabilities and digital efficiency—intersect to develop a new paradigm of the workforce, fostering a collaborative dynamic among individuals, processes, and technology. As the trend of automation accelerates, organizations must establish a robust groundwork to embark on the journey toward autonomous operations, which represents the ultimate phase of a future workforce. For instance, implementing automated finance and accounting solutions across over 60 nations for a prominent Health-Tech company, streamlining order processing and invoicing for a major petrochemical firm, and enhancing contact center operations through intelligent automation all serve to boost agent efficiency and provide a superior customer experience. Ultimately, the integration of these elements positions businesses to thrive in the evolving landscape of work.
Description
Shiftsmart is a platform designed for workforce management that helps businesses efficiently source, schedule, deploy, manage, pay, and evaluate their employees. By linking skilled laborers with organizations that require adaptive staffing solutions, it promotes instantaneous coordination and effective communication. The advanced technology of Shiftsmart enables the swift fulfillment of shifts with qualified and trained personnel, while also allowing for the development of flexible schedules that cater to both organizational demands and employee preferences. The platform provides comprehensive tools for recruiting workers based on in-depth profiles, scaling onboarding processes, automating scheduling, managing performance in real-time, and facilitating scalable communication through in-app notifications and SMS messaging. Organizations, such as the Small Business Administration, have leveraged Shiftsmart to quickly set up contact centers and fulfill extensive staffing requirements, showcasing its versatility and efficiency. With its user-friendly features, Shiftsmart not only simplifies workforce management but also enhances the overall experience for both employers and employees.
API Access
Has API
No
API Access
Has API
No
Integrations
ABBYY Mobile Capture
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
EdgeVerve
Founded
2014
Country
India
Website
www.edgeverve.com/assistedge/
Vendor Details
Company Name
Shiftsmart
Country
United States
Website
shiftsmart.com
Product Features
Robotic Process Automation (RPA)
Analytics
No
Attended Automation
No
Code-free Development
No
Image Recognition
No
Optical Character Recognition
No
Process Builder
No
Third Party Application Integration
No
Unattended Automation
No