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features
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Description

Monitor expenses related to track maintenance, repairs, leases, and additional costs. Generate and print barcodes, as well as design custom barcode labels. AssetManage is available in two versions: the Standard Edition, which operates with a single, multi-user compatible data file, and the Enterprise Version designed for Microsoft SQL Server™ and other databases that comply with ODBC standards. Keep a record of asset ownership and allow AssetManage to automatically generate log entries that detail any modifications in status, assignments, or relocations to different departments. Manage tasks related to each asset by setting due dates, assigning responsibilities, and noting completion dates. You can link a barcode to an asset by scanning it while the cursor is positioned in the barcode field, and later retrieve the asset details by scanning the barcode once more, enhancing efficiency in asset management. This streamlined process helps ensure that all asset-related information is easily accessible whenever needed.

Description

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Cyfe
Dameware Remote Support
Dropbox
Gmail
Google Drive
Isora GRC
Jira
Jira Work Management
Okta
Retently
Slack
SolarWinds Observability SaaS
SolarWinds Observability Self-Hosted
StarfishETL
Teamwork.com
Workativ Assistant
Wrike
Zapier
Zero Incident Framework
Zoho One

Integrations

Cyfe
Dameware Remote Support
Dropbox
Gmail
Google Drive
Isora GRC
Jira
Jira Work Management
Okta
Retently
Slack
SolarWinds Observability SaaS
SolarWinds Observability Self-Hosted
StarfishETL
Teamwork.com
Workativ Assistant
Wrike
Zapier
Zero Incident Framework
Zoho One

Pricing Details

$99 one-time payment
Free Trial
Free Version

Pricing Details

$19.00 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Liberty Street Software

Founded

1997

Country

Canada

Website

www.assetmanagesoftware.com

Vendor Details

Company Name

SolarWinds

Founded

2007

Country

United States

Website

www.solarwinds.com/service-desk

Product Features

Fixed Asset Management

Asset Budgeting
Asset Lifecycle Management
Audit Trail
Barcoding / RFID
Depreciation Management
Disposal Management
Document Management
Inventory Tracking
Tax Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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