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features
design
support

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Description

AssetBlox accelerates the process of managing all the assets owned by your business, ensuring everything is organized and under control. Its user-friendly setup is quick to deploy and packed with features designed to help you efficiently oversee the valuable equipment within your organization. With immediate access to comprehensive data on all your assets, you'll begin to uncover significant business benefits simply by maintaining control. This newfound control not only enhances operational efficiency but also translates into financial savings, empowering you to reduce expenses based on informed decision-making. If you haven't yet explored asset tracking solutions as a business owner, you risk wasting precious time and incurring unnecessary costs. Implementing a straightforward asset management system can significantly lower administrative expenses, streamline operations, improve customer service, and facilitate the overall growth of your business. As you embrace these tools, you'll find that the potential for scaling your organization becomes more attainable than ever.

Description

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ActiveCampaign
Blink
Dameware Remote Support
Dropbox
Gmail
Indent
Jira
Jira Work Management
Okta
OneLogin
Retently
SolarWinds Observability SaaS
StarfishETL
Teamstack
Teamwork Commerce
TurboDocx
Wrike
Zapier
Zendesk
Zero Incident Framework

Integrations

ActiveCampaign
Blink
Dameware Remote Support
Dropbox
Gmail
Indent
Jira
Jira Work Management
Okta
OneLogin
Retently
SolarWinds Observability SaaS
StarfishETL
Teamstack
Teamwork Commerce
TurboDocx
Wrike
Zapier
Zendesk
Zero Incident Framework

Pricing Details

$150 per month
Free Trial
Free Version

Pricing Details

$19.00 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Indigo Mountain

Founded

2009

Country

United Kingdom

Website

www.assetblox.co.uk

Vendor Details

Company Name

SolarWinds

Founded

2007

Country

United States

Website

www.solarwinds.com/service-desk

Product Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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