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Description
AsistentiAI serves as a cloud-based platform designed for customer messaging and AI assistance, specifically tailored for small to medium-sized enterprises. This platform consolidates conversations from website chats, Instagram messages and comments, Facebook Messenger, and WhatsApp Business into a unified team inbox. It enables agents to delegate conversations, utilize internal notes, manage roles and labels, create tasks, access customer records, and oversee orders or bookings seamlessly. The AI component efficiently addresses frequently asked questions by leveraging information sourced from the business's website, product catalog, and uploaded documents, while also having the capability to escalate uncertain inquiries to a human agent along with a suggested response. Supporting multiple languages including Albanian, English, and Italian, it also integrates with WooCommerce and spreadsheet catalogs for enhanced functionality. Additionally, teams can leverage this platform for effective social messaging, comprehensive website support, and streamlined customer-service operations, ultimately improving overall productivity and customer satisfaction.
Description
ChatDesq serves as a messaging platform specifically designed for businesses utilizing WhatsApp to streamline customer interactions in support, marketing, and sales. By consolidating WhatsApp, Instagram, and Facebook Messenger into a unified inbox, it facilitates chat assignment, routing, and collaboration features such as roles, private notes, mentions, and pre-written responses, along with tracking message delivery and read receipts. Teams are empowered to launch campaigns using sanctioned WhatsApp templates tailored to specific customer segments, create no-code chatbot workflows with scheduled follow-ups, and utilize an AI agent that can respond based on a knowledge base while seamlessly transitioning to human agents when necessary. Additionally, the platform includes commerce capabilities like product catalogs, order collection, and payment links directly within chats. ChatDesq also simplifies the onboarding process for the WhatsApp Cloud API, providing a REST API, webhooks, and integration possibilities through Zapier. Its user-friendly browser interface is further enhanced by dedicated apps for iOS and Android, allowing team members to engage in conversations from anywhere, ensuring that no message goes unattended. This comprehensive suite of tools makes ChatDesq an indispensable asset for businesses looking to enhance their communication strategies across multiple channels.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Pricing Details
$120/business/month
The Starter plan costs $120 per business per month and includes up to 1,000 AI-agent replies. Extra replies cost $30 per 1,000. Prices are in U.S. dollars and exclude VAT. One-time setup costs $0 if you configure it yourself or $149 with vendor setup. Annual prepayment includes two free months. The free trial includes 50 replies and requires no credit card.
Free Trial
Yes
Free Version
No
Pricing Details
A free Starter plan is available. Paid plans require a subscription. WhatsApp message charges are based on Meta’s rates plus a platform fee and are deducted from a prepaid wallet.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
AsistentiAI
Founded
2026
Country
Albania
Website
asistentiai.com/en
Vendor Details
Company Name
Apporio Infolabs Pvt Ltd
Founded
2014
Country
India
Website
chatdesq.com
Product Features
Product Features
WhatsApp Marketing
API
No
Alerts
No
Autoresponder
No
Bulk Messaging
No
Campaign Management
No
Contact Management
No
Multi-Language Support
No
Reporting / Analytics
No