Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Review all pertinent information and maintain a comprehensive history with your clients. Monitor the Equipment or Asset undergoing service and access a complete record of every service visit. Effortlessly view a detailed list of all tasks scheduled for today, tomorrow, this week, or next week. Capture images using your tablet and upload them directly to the Job or Quote. Access all Job information input by the Office along with any relevant documents or manuals. Generate a follow-up Quote from an existing Job or create a new Quote swiftly and conveniently. Receive updates from the office through push notifications or SMS about any changes to Jobs. With just one tap, transform your Job into an Invoice while you’re out in the field. Allocate parts from your existing price list or easily include special write-ins when necessary. Gather your Customer's signatures directly on your iPad, which will be recorded against the Job. Log your check-in and check-out times for jobs, and Ascora will monitor the actual time spent on each task. Additionally, this streamlined process enhances efficiency and ensures accurate record-keeping for every Job handled.

Description

CSOne’s customer service solutions enhance the efficiency of your support operations. Every call to your call center is meticulously recorded and monitored from beginning to end, capturing essential information such as the customer's name, location, and equipment alongside the specifics of their inquiry. Additionally, CSOne’s online calendar boosts the transparency of your technicians' schedules. Technicians receive email notifications for task assignments, ensuring prompt attention to customer needs. The platform oversees a range of field service activities, including initial on-site assessments and repairs. Users can conveniently generate repair quotes and service reports via a mobile printer, facilitating quicker transactions. Furthermore, CSOne effectively oversees the entire sales process, encompassing quotation creation, sales orders, deliveries, billing, and cash collection. By managing documentation tailored to individual business cases, it simplifies the monitoring of task statuses for each case, highlighting pending tasks and quotes that require dispatch. This comprehensive approach not only streamlines operations but also enhances customer satisfaction through timely service delivery.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

MYOB
QuickBooks Online
Xero

Integrations

MYOB
QuickBooks Online
Xero

Pricing Details

$19 per month
Free Trial
Free Version

Pricing Details

$240 per 3 users per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ASC Software

Founded

2009

Country

Australia

Website

www.ascora.com.au

Vendor Details

Company Name

Libran Business Systems

Country

United States

Website

csone.biz/en/

Product Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Product Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Alternatives

Alternatives

Quadra Reviews

Quadra

ERTH Corporation
Walkabout Reviews

Walkabout

Walkabout Software
Service365 Reviews

Service365

Service365 Inc.
FieldAx Reviews

FieldAx

Merfantz Technologies
FieldEdge Reviews

FieldEdge

Xplor
Flobot Reviews

Flobot

Fresh Milk Software