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Description
Artera is a patient communication and engagement platform that pairs voice AI agents with a secure agentic platform to strengthen how healthcare providers communicate and care for patients. Our voice AI agents handle routine patient interactions that consume staff time, appointment scheduling, intake, referral management, payments, and care gap outreach, so staff can focus on the conversations that need a human touch.
Dedicated AI Service Squads, teams of Artera's AI builders, work directly with provider teams to design custom AI solutions built around each practice's specific workflows and EHR environment. Trusted by 1,000+ specialty practices, FQHCs, health systems, and federal agencies with 11+ years of healthcare-native experience.
Artera Harmony, the core agentic platform, connects fragmented communication into coordinated patient engagement across every channel, with deep EHR integrations that automate the right message at the right time. Built-in reporting tools provide real-time visibility into patient engagement rates, message volume, response times, and no-show recovery revenue. AI-powered Smart Inbox consolidates all patient conversations in one unified place, surfacing high-priority messages so staff focus where it matters most. Automated workflows support complex care journeys, from appointment reminders and care gap closure to post-visit follow-ups and intake preparation, without requiring staff intervention.
Security is foundational: SOC 2 Type 2, HITRUST certified, HIPAA compliant, and FedRAMP Class D Certified (FedRAMP High). Identifiable patient data is never used to train AI models.
2B+ Annual Comms. | #1 Best in KLAS (Patient Communications, 2026) | 11+yrs Healthcare-Native Experience | FedRAMP Class D Certification | 200M+ Patients
Description
Enhance your patients' care experiences with an innovative, user-friendly solution that they will readily accept. Nowadays, patients anticipate their healthcare experiences to mirror the convenience and simplicity found in other areas of life, desiring accessibility and affordability. By providing each individual with an enjoyable and unforgettable encounter, you can meet their expectations for healthcare interaction on their own terms through features like online scheduling, virtual visits, financial options, and loyalty programs. We have consistently offered the most comprehensive patient portal tailored for health systems, medical practices, and EHR vendors, and we've now elevated this offering by merging our award-winning patient engagement platform with a consumer-focused experience and features. You really need to see it to appreciate its full potential. Effective patient engagement recognizes the individuality of each person, acknowledging that everyone has their preferred ways of participating in their healthcare journey. Your engagement portal serves as the digital gateway, welcoming patients and providing them with the personalized care they deserve. This new level of engagement not only fosters satisfaction but also builds lasting relationships with patients, ultimately enhancing their overall healthcare experience.
API Access
Has API
No
API Access
Has API
Yes
Integrations
AdvancedMD
Yes
EpicCare EMR
Yes
Greenway Health
Yes
Juno EHR
No
MEDITECH Expanse
Yes
ModMed
Yes
NextGen Healthcare EHR
Yes
Oracle Health Ambulatory EHR
Yes
Oracle Health EHR
Yes
Pulse
No
Integrations
AdvancedMD
No
EpicCare EMR
No
Greenway Health
No
Juno EHR
Yes
MEDITECH Expanse
No
ModMed
No
NextGen Healthcare EHR
No
Oracle Health Ambulatory EHR
No
Oracle Health EHR
No
Pulse
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Artera
Founded
2015
Country
United States
Website
artera.io
Vendor Details
Company Name
InteliChart
Founded
2006
Country
United States
Website
www.intelichart.com/solutions/patient-portal/
Product Features
Appointment Reminder
Appointment Scheduling
Yes
Calendar Management
No
Call Reminders
Yes
Email Reminders
Yes
Online Booking
Yes
Payment Reminders
Yes
Recurring Appointments
No
Rescheduling
Yes
SMS Messaging
Yes
Two-Way Messaging
Yes
Medical Scheduling
Appointment Management
No
Billing & Invoicing
No
Drag & Drop
No
Facility Scheduling
No
Multi-Location
No
No-Show Tracking
No
On Call Scheduling
No
Patient Records
No
Patient Scheduling
No
Physician Management
No
Recurring Appointments
No
Self Service Portal
No
Staff Scheduling
No
Patient Engagement
Appointment Scheduling
Yes
Care Planning
Yes
Collaboration
Yes
Messaging
Yes
Mobile Access
Yes
Patient Education
Yes
Patient Portal
Yes
Personal Health Record
No
Progress Tracking
No
Self Management
Yes
Patient Scheduling
Analytics/Reporting
No
Approval Process Control
No
HIPAA Compliant
No
Mobile Access
No
Notifications/Alerts
No
Online Scheduling
No
Patient Communications
No
Patient Intake
No
Patient Portal
No
Patient Records Management
No
Payment Processing
No
Reminders
No
SMS Messaging
No
Product Features
Patient Engagement
Appointment Scheduling
No
Care Planning
No
Collaboration
No
Messaging
No
Mobile Access
No
Patient Education
No
Patient Portal
No
Personal Health Record
No
Progress Tracking
No
Self Management
No
Patient Portal
Appointment Confirmations
No
Appointment Scheduling
Yes
Bill Payment
Yes
Care Plans
No
Care Summaries
Yes
EHR-Agnostic
Yes
Health Record Access
Yes
Intake Forms
No
Lab Results
Yes
Prescription Renewals
No
Secure Messaging
Yes
Video Consultations
No
