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Description
Artera is a patient communication and engagement platform that pairs voice AI agents with a secure agentic platform to strengthen how healthcare providers communicate and care for patients. Our voice AI agents handle routine patient interactions that consume staff time, appointment scheduling, intake, referral management, payments, and care gap outreach, so staff can focus on the conversations that need a human touch.
Dedicated AI Service Squads, teams of Artera's AI builders, work directly with provider teams to design custom AI solutions built around each practice's specific workflows and EHR environment. Trusted by 1,000+ specialty practices, FQHCs, health systems, and federal agencies with 11+ years of healthcare-native experience.
Artera Harmony, the core agentic platform, connects fragmented communication into coordinated patient engagement across every channel, with deep EHR integrations that automate the right message at the right time. Built-in reporting tools provide real-time visibility into patient engagement rates, message volume, response times, and no-show recovery revenue. AI-powered Smart Inbox consolidates all patient conversations in one unified place, surfacing high-priority messages so staff focus where it matters most. Automated workflows support complex care journeys, from appointment reminders and care gap closure to post-visit follow-ups and intake preparation, without requiring staff intervention.
Security is foundational: SOC 2 Type 2, HITRUST certified, HIPAA compliant, and FedRAMP Class D Certified (FedRAMP High). Identifiable patient data is never used to train AI models.
2B+ Annual Comms. | #1 Best in KLAS (Patient Communications, 2026) | 11+yrs Healthcare-Native Experience | FedRAMP Class D Certification | 200M+ Patients
Description
The Azure Health Bot enables healthcare developers to create and implement AI-driven conversational experiences that are compliant and scalable. This platform integrates a comprehensive medical database with advanced natural language processing to accurately interpret clinical language, allowing for easy customization tailored to specific organizational needs. It adheres to stringent industry compliance standards while ensuring privacy protection in accordance with HIPAA regulations. Users can develop health bots that utilize pre-existing medical knowledge bases, triage systems, and language models specifically designed for clinical contexts. Additionally, the service facilitates a smooth transition from bot interactions to real-time support from healthcare professionals, such as doctors or nurses. To streamline the development of healthcare applications, it offers a collection of scenario templates tailored to the industry, which can significantly expedite the building process. Furthermore, organizations can enhance their unique scenarios through specialized configuration options and extensibility tools, ensuring that their health bots are both effective and relevant to their specific needs. This versatility makes the Azure Health Bot an invaluable resource for improving patient engagement and managing health-related inquiries efficiently.
API Access
Has API
No
API Access
Has API
No
Integrations
AdvancedMD
Yes
Azure Marketplace
No
EpicCare EMR
Yes
Greenway Health
Yes
MEDITECH Expanse
Yes
Microsoft Azure
No
Microsoft Teams
No
ModMed
Yes
NextGen Healthcare EHR
Yes
Oracle Health Ambulatory EHR
Yes
Integrations
AdvancedMD
No
Azure Marketplace
Yes
EpicCare EMR
No
Greenway Health
No
MEDITECH Expanse
No
Microsoft Azure
Yes
Microsoft Teams
Yes
ModMed
No
NextGen Healthcare EHR
No
Oracle Health Ambulatory EHR
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$2.50 per 1,000 messages
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Artera
Founded
2015
Country
United States
Website
artera.io
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
azure.microsoft.com/en-us/products/bot-services/health-bot/
Product Features
Appointment Reminder
Appointment Scheduling
Yes
Calendar Management
No
Call Reminders
Yes
Email Reminders
Yes
Online Booking
Yes
Payment Reminders
Yes
Recurring Appointments
No
Rescheduling
Yes
SMS Messaging
Yes
Two-Way Messaging
Yes
Medical Scheduling
Appointment Management
No
Billing & Invoicing
No
Drag & Drop
No
Facility Scheduling
No
Multi-Location
No
No-Show Tracking
No
On Call Scheduling
No
Patient Records
No
Patient Scheduling
No
Physician Management
No
Recurring Appointments
No
Self Service Portal
No
Staff Scheduling
No
Patient Engagement
Appointment Scheduling
Yes
Care Planning
Yes
Collaboration
Yes
Messaging
Yes
Mobile Access
Yes
Patient Education
Yes
Patient Portal
Yes
Personal Health Record
No
Progress Tracking
No
Self Management
Yes
Patient Scheduling
Analytics/Reporting
No
Approval Process Control
No
HIPAA Compliant
No
Mobile Access
No
Notifications/Alerts
No
Online Scheduling
No
Patient Communications
No
Patient Intake
No
Patient Portal
No
Patient Records Management
No
Payment Processing
No
Reminders
No
SMS Messaging
No
