Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Arqam360 serves as a consent management solution tailored for e-commerce platforms and websites operating in the Middle East and North Africa, aligning with the PDPL of Saudi Arabia, the UAE's PDPL, and the GDPR regulations. The consent banner is designed to display seamlessly in both Arabic (right to left) and English, defaulting Google Consent Mode v2 to a denied status while adjusting based on user selections, respecting Global Privacy Control, and ensuring that tracking scripts and non-essential cookies are only activated upon receiving consent. Additionally, a regional opt-in feature customizes the banner based on the visitor’s specific country of origin. The platform performs cookie scans, produces cookie policies in Arabic or English, maintains an exportable consent log for compliance, and provides a portal for data-subject requests. Native applications are available on popular marketplaces such as the Zid App Market, Shopify App Store, and wordpress.org, with a Salla application currently under review, alongside a script tag that can be integrated into any website. Notably, the free plan allows for one domain without any time constraints, making it accessible for various users. This comprehensive approach ensures that online businesses can effectively manage consent while adhering to privacy laws and enhancing user trust.
Description
Mindcat Desk is a cloud-driven help desk and service desk solution designed specifically for support teams in the Gulf region. Requests made via email, phone, or a customer portal are transformed into tracked tickets, complete with reference numbers, designated owners, priority levels, status updates, and service-level deadlines. Teams have the flexibility to customize their response and resolution targets according to their work schedules, hours, and local calendars, utilizing tools like queues, escalations, pre-written replies, and reports to effectively manage their service obligations. Customers can monitor the progress of their requests through a portal and access a help center available in both Arabic and English. The interface for agents accommodates English and partial Arabic, featuring a right-to-left layout for ease of use. Hosting options are available in vendor-managed environments located in the UAE or Saudi Arabia, or organizations can choose to deploy the service in their own cloud or data center. This product is particularly beneficial for IT service desks, managed service providers, and other entities that deal with support requests that require adherence to specific response-time commitments, thereby enhancing operational efficiency and customer satisfaction. Overall, Mindcat Desk stands out as a versatile tool for organizations looking to streamline their support processes.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Google Workspace
No
Microsoft 365
No
Salesforce
No
Salla
Yes
Shopify
Yes
Slack
No
WordPress
Yes
Integrations
Google Workspace
Yes
Microsoft 365
Yes
Salesforce
Yes
Salla
No
Shopify
No
Slack
Yes
WordPress
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
AED/SAR 99/user/month
AED/SAR 99 per agent monthly for 1–5 agents; AED/SAR 69 for 6–20, AED/SAR 49 for 21–50, and AED/SAR 39 for 51+ agents. Shared hosting has a five-agent minimum (AED/SAR 495/month). Vendor-managed dedicated hosting is priced at twice the agent rate, with a AED/SAR 2,999 monthly minimum. Customer-cloud or data-centre deployment is priced at 0.75× the agent rate, plus the customer's cloud bill, with a AED/SAR 2,999 monthly minimum. One-time setup fees range from AED/SAR 4,900 to AED/SAR 39,900 depending on agent count. Annual prepayment receives a 15% discount; VAT is excluded.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Arqam360
Founded
2024
Country
France
Website
arqam360.com
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
United Arab Emirates
Website
mindcat.ai
Product Features
Consent Management Platforms
Additional Users / Permissions
No
Automatic Cookie-Blocking
No
CCPA Compliance
No
CMS Integration
No
Cookie Crawling
No
Design/Branding Customization
No
Fingerprinting
No
GDPR Compliance
No
IAB Compliance
No
Reporting / Analytics
No
Responsive Design
No
Subdomains Compatibility
No
Tag Manager Integration
No
Whitelabel Solution
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No