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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Armour365, a cutting-edge voice biometrics solution from Gnani.ai, serves as a robust security platform aimed at thwarting fraud, improving customer satisfaction (CSAT), and lowering operational expenses. It boasts a sophisticated fraud detection system that can identify various threats, including anti-spoofing measures, synthetic voices, and replay attacks. The technology accommodates both active and passive biometric methods, requiring merely under one second of spoken input for effective authentication. Additionally, it provides dynamic passphrase options, supports multiple languages and text formats, and integrates effortlessly across various communication channels. Noteworthy advantages of this platform include a reduction in average handling time by more than 60 seconds, an 80% enhancement in fraud detection capabilities, and a boost in CSAT scores exceeding 30%. Moreover, its versatility ensures that organizations can adapt it to their specific needs without compromising security.

Description

We offer seamless voice authentication and fraud prevention solutions tailored for contact centers within credit unions and community banks, enhancing performance in three key areas. Our premier product, Illuma, utilizes cutting-edge signal processing, artificial intelligence, and machine learning technologies. The voice authentication system operates discreetly in the background, quickly and efficiently confirming the identities of callers as they engage with contact center representatives. By leveraging our voice biometrics technology, we empower community financial institutions to thwart fraud attempts and prevent account takeovers with a method that is difficult to replicate or deceive. Designed specifically for community financial institutions, our technology is not only cost-effective and efficient but also secure, easy to implement, and user-friendly. Furthermore, this innovative system enables agents to minimize the time spent on the more cumbersome aspects of calls, allowing them to assist customers with their inquiries, issues, and transactions in a more expedited manner. Ultimately, our solution enhances both the customer experience and operational efficiency for financial institutions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Exotel
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Kaleyra
Knowlarity
Microsoft Dynamics 365
Oracle CRM On Demand
Twilio
Zendesk
Zoho CRM

Integrations

Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Exotel
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Kaleyra
Knowlarity
Microsoft Dynamics 365
Oracle CRM On Demand
Twilio
Zendesk
Zoho CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

gnani.ai

Country

India

Website

www.gnani.ai/products/voice-biometrics/

Vendor Details

Company Name

Illuma

Founded

2016

Country

United States

Website

illuma.cx/

Product Features

Product Features

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

Alternatives

Alternatives