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Description
ArcTicketing efficiently organizes, prioritizes, and routes tickets to the appropriate customer service agents. Simply establish the assignment guidelines to ensure smooth operations. With guaranteed rapid response times, you can assess the effectiveness and thoroughness of resolved tickets by accessing the performance report. This report allows you to pinpoint the average time taken to address each ticket. You can also add users and configure their roles, specifying their permissions, the types of tickets they handle, and the features they can access. Furthermore, you can define your service level agreements (SLAs), clearly indicating which tickets require immediate attention and which can be resolved later. This comprehensive setup ensures optimal ticket management and enhanced customer satisfaction.
Description
Ticket Watch empowers you to effortlessly oversee your drivers, monitor your loads, manage your load tickets, and analyze your data anytime and from any location. This advanced ticketing solution utilizes robust hand-held scanners to gather data and signatures, complete with a time and date stamp. The load details are stored on the scanner and subsequently uploaded into the Ticket Watch™ system, ensuring instant accessibility for viewing and billing purposes. The process of tracking loads and managing your fleet is streamlined, allowing you to conserve both time and resources. Organizing and resolving tickets for reporting and billing is reduced to mere minutes instead of hours, making invoicing customers as easy as a simple button press with our secure software. If you're not utilizing Ticket Watch for your load ticket processing, you are undoubtedly losing revenue. Ticket Watch™ collaborates with private enterprises, as well as local, state, and federal agencies, including regulatory bodies, to deliver meticulously documented information that can withstand thorough examination. By adopting this system, you not only enhance efficiency but also significantly improve the accuracy of your operations.
API Access
Has API
API Access
Has API
Integrations
Microsoft 365
QuickBooks Online
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Archarina
Country
United States
Website
www.archarina.io/products/office-apps/arc-ticket
Vendor Details
Company Name
TicketWatch
Country
United States
Website
www.ticketwatch.net
Product Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Product Features
GPS Tracking
Alerts/Notifications
Asset Tracking
Driver Management
Historical Reporting
Mobile Tracking
People Tracking
Real Time Tracking
Routing
Status Tracking
Territory Management
Vehicle Tracking
Trucking
Billing & Invoicing
Customer Database
Dispatch Management
Driver Management
Driver Settlements
Fuel Card Management
Fuel Management
Load Optimization
Maintenance Management
Mileage Tracking
Quote Management
Quotes/Estimates
Recruiting Management
Routing
Scheduling
Trip Logs
Vehicle Management
Vehicle Tracking
