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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Aranda CMDB serves as a robust Configuration Management Database solution that empowers organizations to systematically organize, oversee, and refresh data on configuration items (CIs) across various projects from a unified repository. By enabling the linkage of CIs to a service catalog within Aranda Service Management, it effectively connects incidents, changes, and issues to particular CIs and their interdependencies, supplying specialists with in-depth contextual details necessary for conducting root cause analysis and effective troubleshooting. Additionally, it facilitates the development of profiles that associate CIs with specific users or relevant criteria, which enhances targeted searching capabilities and assists in calculating the total cost of ownership (TCO) for each asset, thus supporting budget planning and expenditure assessments. Furthermore, Aranda CMDB's integration with Aranda Device Management (ADM) and Aranda Enterprise Mobility Management (EMM) ensures that CIs are automatically updated in response to changes in device inventory, while also providing access to extensive lifecycle data that can prove invaluable for strategic decision-making. This comprehensive solution ultimately streamlines IT operations and enhances overall organizational efficiency.

Description

Aranda Virtual Support is a comprehensive software solution that provides remote control and technical assistance in real-time, enabling support for customers no matter where they are or what type of connection they use. Specialists can quickly connect to various Windows workstations, which streamlines the troubleshooting process significantly. The platform features built-in collaboration tools like chat and the ability to transfer sessions seamlessly between specialists, ensuring that support remains consistent and effective. It also supports secure file transfers, allowing users to share files of any format or size without needing additional software. Among its notable benefits are encrypted remote connections that work around obstacles such as routers, firewalls, proxies, and NATs; enhanced performance through customizable color and screen resolution settings for slower connections; and a range of flexible access options. Overall, Aranda Virtual Support not only enhances the efficiency of technical support but also improves customer satisfaction by providing reliable and secure assistance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
Aranda CMDB
Aranda Virtual Support

Integrations

Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
Aranda CMDB
Aranda Virtual Support

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Aranda SOFTWARE

Founded

2002

Country

Colombia

Website

arandasoft.com/en/productos/aranda-cmdb/

Vendor Details

Company Name

Aranda SOFTWARE

Founded

2002

Country

Colombia

Website

arandasoft.com/en/productos/aranda-virtual-support/

Product Features

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Alternatives

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