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Average Ratings 0 Ratings
Description
Aquant provides essential insights to service leaders, agents, and technicians precisely when they need it most, enabling them to create service experiences that feel extraordinary. The reality of service operations is often underestimated; the complexity of products continues to rise, customer demands are increasingly high, and finding skilled service professionals is a significant challenge. That’s why our mission is to help you elevate service from being a basic function to an unforgettable experience for your customers. By converting specialized knowledge into accessible information, we empower every technician to become a service expert. Moreover, gain a clear understanding of your team's performance and compare your key performance indicators with those of industry frontrunners. With valuable intelligence regarding your team, clientele, and equipment, service leaders can make more informed decisions that drive success. By leveraging our insights, you can ensure that your service delivery not only meets but exceeds customer expectations consistently.
Description
We assist you in comprehending and enhancing the efficiency of work processes within your organization. As a result, you will cultivate a more effective workforce, foster employee engagement, and ensure clients receive the high-quality service they expect. The challenges posed by organizational silos extend beyond just hindering innovation, collaboration, and productivity; they can also expose even the most dedicated companies to significant risks. Meetings play a crucial role in guiding your team’s decision-making processes, and it is essential to equip meeting organizers and participants with the comprehensive tools they need to achieve improved business results. By facilitating real-time interaction insights, you can boost productivity and transparency across your teams. Flowtrace provides valuable insights into how your teams collaborate, enabling you to benchmark their performance within the organization. Recent studies indicate that over 25% of employees are considering leaving their jobs in the upcoming year, with inadequate communication and collaboration being cited as a primary factor for this dissatisfaction. Addressing these issues is critical for retaining talent and fostering a thriving workplace culture.
API Access
Has API
API Access
Has API
Integrations
GitHub
Gmail
Google Calendar
Google Drive
Google Hangouts
Google Maps
Google Meet
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Integrations
GitHub
Gmail
Google Calendar
Google Drive
Google Hangouts
Google Maps
Google Meet
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Pricing Details
Free
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aquant
Founded
2016
Country
United States
Website
www.aquant.io
Vendor Details
Company Name
Flowtrace
Founded
2020
Country
United Kingdom
Website
www.flowtrace.co
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Predictive Analytics
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis
Product Features
Predictive Analytics
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis