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Description
Create the banking experience of the future by seamlessly linking individuals, data, and systems across various boundaries. The Appway Digital Banking Platform facilitates genuine digital transformation through smart process orchestration, fostering true human engagement at every interaction point in both physical and digital realms. Allow customers to engage on their terms, no matter where they are in their financial journey. Utilize advanced analytics and pivotal moments in customers' lives to craft personalized offerings that align with their aspirations. Implement pre-built, reusable components for swift and low-risk deployments that are ready for the future and can be easily modified. Expand connectivity beyond organizational boundaries, harnessing existing and emerging ecosystems to drive innovation and maintain a competitive edge. Integrate global, standardized implementations with localized adaptations to cater to specific regional demands. Additionally, empower both customers and frontline employees to effortlessly browse, choose, and customize products in a user-friendly manner. This approach not only enhances customer satisfaction but also promotes a more agile banking environment.
Description
ServitiumCRM is a Modern Customer Service Platform that enables the Journey from Reactive to Proactive to Predictive Customer Service and Support, digitalizing end-to-end after-sales processes of organizations across industries and geographies.
API Access
Has API
No
API Access
Has API
No
Integrations
Alexa
No
Authenteq
Yes
BearingPoint People Development Cloud
Yes
Cognizant
Yes
FNZ
Yes
Fidentity
Yes
IDnow
Yes
LSEG Due Diligence Centre
Yes
Microsoft 365
Yes
OneSpan Authentication Servers
Yes
Integrations
Alexa
Yes
Authenteq
No
BearingPoint People Development Cloud
No
Cognizant
No
FNZ
No
Fidentity
No
IDnow
No
LSEG Due Diligence Centre
No
Microsoft 365
No
OneSpan Authentication Servers
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Appway
Founded
2003
Country
Switzerland
Website
www.appway.com/screen/DigitalBankingPlatform
Vendor Details
Company Name
Path Infotech
Country
India
Website
www.servitiumcrm.com
Product Features
Banking
ATM Management
No
Compliance Tracking
No
Corporate Banking
No
Credit Card Management
No
Credit Union
No
Investment Banking
No
Multi-Branch
No
Online Banking
No
Private Banking
No
Retail Banking
No
Risk Management
No
Securities Management
No
Transaction Monitoring
No
Product Features
CRM
Calendar/Reminder System
No
Call Logging
Yes
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes
