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Description
Apache TinkerPop™ serves as a framework for graph computing, catering to both online transaction processing (OLTP) with graph databases and online analytical processing (OLAP) through graph analytic systems. The traversal language utilized within Apache TinkerPop is known as Gremlin, which is a functional, data-flow language designed to allow users to effectively articulate intricate traversals or queries related to their application's property graph. Each traversal in Gremlin consists of a series of steps that can be nested. In graph theory, a graph is defined as a collection of vertices and edges. Both these components can possess multiple key/value pairs referred to as properties. Vertices represent distinct entities, which may include individuals, locations, or events, while edges signify the connections among these vertices. For example, one individual might have connections to another, have participated in a certain event, or have been at a specific location recently. This framework is particularly useful when a user's domain encompasses a diverse array of objects that can be interconnected in various ways. Moreover, the versatility of Gremlin enhances the ability to navigate complex relationships within the graph structure seamlessly.
Description
Develop call scripts designed to replicate the achievements of your top sales representatives! Agents can utilize these dynamic scripts within their CRM systems, while the platform meticulously tracks the detailed analytics of the paths followed by your team. This interactive tool offers guidance for call center agents across various domains such as technical support, compliance with business processes, telemarketing, lead qualification, and beyond. It also helps in redirecting incoming calls and enhancing customer satisfaction (CSAT) through an interactive self-service experience for customers. You can create applications based on business processes that seamlessly integrate with enterprise data. Powered by an innovative Decision Network Architecture (DNA), Yonyx Map View introduces a groundbreaking solution for designing and visualizing customer interaction flows driven by decision trees. By starting with a symptom, customers can engage in an interactive troubleshooting experience, navigating through a decision tree to identify the root cause and find the appropriate solution promptly. This empowers customers to resolve issues efficiently while minimizing the need for direct agent assistance.
API Access
Has API
API Access
Has API
Integrations
Apache Groovy
Docker
Freshdesk
G.V() Gremlin IDE
Java
NetSuite
Node.js
Python
Salesforce Agentforce Service
ServiceNow
Integrations
Apache Groovy
Docker
Freshdesk
G.V() Gremlin IDE
Java
NetSuite
Node.js
Python
Salesforce Agentforce Service
ServiceNow
Pricing Details
Free
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Apache Software Foundation
Country
United States
Website
tinkerpop.apache.org
Vendor Details
Company Name
Yonyx
Founded
2010
Country
United States
Website
corp.yonyx.com
Product Features
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal