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Description
Apache Guacamole serves as a gateway for remote desktop access without the need for a client. It is compatible with common protocols such as VNC, RDP, and SSH. The term "clientless" reflects the fact that no additional plugins or client applications are necessary. Thanks to the capabilities of HTML5, after installing Guacamole on a server, you only require a web browser to reach your desktops. This web-based client allows for a flexible usage scenario, making it possible to access your systems from any device or location that has a web browser. Interestingly, the desktops you connect to via Guacamole do not need to exist physically; they can be virtual machines hosted in the cloud. This setup merges the advantages of Guacamole with the robustness and adaptability of cloud computing services. Furthermore, Apache Guacamole is completely free and open-source, licensed under the Apache License, and is continuously updated by a dedicated community of developers who utilize Guacamole for their personal development needs. Consequently, this ensures that users benefit from ongoing improvements and support, enhancing their overall experience with the software.
Description
Customers can initiate a tech support session conveniently by either downloading a lightweight application or simply clicking an icon on their desktop, eliminating the need for prior installation. This allows you to gain immediate access to their computer. Once the remote support session concludes, future access is only possible with their explicit invitation, ensuring that your clients enjoy maximum privacy and reassurance. If you happen to be unavailable, customers have the option to set a 12-hour window during which you can connect while the computer remains unattended. Furthermore, you can receive a text message alerting you when a customer is ready for assistance. By selecting a customer from a list, you can access their computer at any time, provided you obtain one-time permission for unattended remote access. This arrangement allows for repeated access as needed. Additionally, customers can leave messages, request to be connected to another team member, or even automatically connect you when you log in. You will be able to view and control your customer’s computer just as if you were sitting right in front of it, creating a seamless support experience. This level of accessibility and flexibility significantly enhances the efficiency of your tech support services.
API Access
Has API
API Access
Has API
Integrations
Azure Marketplace
HTML
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$29 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Apache Software Foundation
Founded
1999
Country
United States
Website
guacamole.apache.org
Vendor Details
Company Name
Instant Housecall
Founded
2005
Country
Canada
Website
www.instanthousecall.com
Product Features
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Product Features
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback