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Description
Your customer success representative and you will decide the best way to answer your phone so that your clients have a positive experience every time they call. Our receptionists won't be noticed by your clients. Below are some examples of how we handle your calls. Here you can choose your call forwarding method. The method you use to send us calls will depend on what you need, how busy you are, and your personal preference. We will even set up your call forwarding for you with no setup fees. Below are some examples of call forwarding.
Description
Veza Reception is a dedicated virtual receptionist service tailored for law firms, enabling them to efficiently handle incoming calls, client requests, and appointment arrangements without the need for on-site front desk personnel. This platform employs trained legal receptionists who answer calls under the firm’s name, adhering to personalized scripts and routing guidelines established during the onboarding process, which guarantees that every interaction aligns with the firm's brand identity, professional standards, and client intake procedures. Calls can be filtered, directed, or escalated based on their urgency and the type of client, with warm transfers utilized for critical cases when attorneys are on hand. Receptionists collect vital information, including the caller's identity, the purpose of their call, relevant case specifics, and additional intake details, ensuring that attorneys receive concise and well-organized summaries shortly after the conversation. The platform also facilitates the scheduling of consultations and follow-up calls, thereby assisting law firms in transforming prospective leads into confirmed appointments. In this way, Veza Reception not only streamlines communication but also enhances the overall efficiency of law firm operations.
API Access
Has API
API Access
Has API
Integrations
8am CasePeer
8am MyCase
Calendly
Clio
Filevine
Lawmatics
Nekton.ai
PracticePanther Law Practice Software
Rocket Matter
Smokeball
Integrations
8am CasePeer
8am MyCase
Calendly
Clio
Filevine
Lawmatics
Nekton.ai
PracticePanther Law Practice Software
Rocket Matter
Smokeball
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$200 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Answering Legal
Founded
2013
Country
United States
Website
www.answeringlegal.com
Vendor Details
Company Name
Veza Reception
Country
United States
Website
vezareception.com
