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Description
Creating a community forum enhances customer engagement, enriches the customer experience, and facilitates knowledge sharing among peers. This dynamic environment allows for crowd-sourced support, as easily accessible discussion threads addressing common questions can significantly reduce the volume of support tickets. Within the forum, these threads are filled with pertinent keywords and inquiries, aligning with what your target audience frequently searches for. A community forum serves as an effective platform to tap into collective knowledge, acting as a hub for crowd-sourced information. When a community aligns its objectives with the interests of its customers, it transforms into a powerful tool for drawing relevant traffic and connecting with potential customers. By making discussion threads easy to find, you can alleviate pressure on your call center while also gaining valuable insights into the primary challenges and requirements of your customers. Additionally, this collaborative space encourages ongoing dialogue, fostering a sense of belonging and loyalty among participants.
Description
XPERT TECHNOLOGIES is a provider of information technology solutions, focused on creating intricate technology-driven systems that empower our clients to expand their businesses in a fiercely competitive marketplace. Consequently, we offer technologies that allow our clients to leverage the efficiency of the Internet, merging both cutting-edge and established technologies to lower expenses, enhance operational effectiveness, optimize supply chains, speed up cycle times, create new revenue streams, improve communication, and fortify connections with customers, partners, and suppliers. Our organization is dedicated to fostering an innovative, dynamic, and entrepreneurial workplace that aligns with our core corporate values. By committing to honesty, fairness, and transparency in all our interactions, we cultivate trust and respect in our relationships. Driven by the belief that improvement is an ongoing journey, we strive for excellence in every aspect of our operations. Ultimately, our goal is to be at the forefront of technology solutions that drive meaningful change for our clients.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$60 per month
Free Trial
Free Version
Pricing Details
$200 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AnswerCart
Country
India
Website
www.answercart.com
Vendor Details
Company Name
Xpert Technologies
Founded
1997
Country
Malaysia
Website
www.xpert-asia.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal