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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Tackle the most significant obstacles that remote contact center teams face to provide outstanding sales and customer experiences. When frontline teams begin each day well-connected to tailored data, actionable insights, and behavioral cues, they are propelled towards excellence rather than disengagement. Frontline leaders are equipped with data-driven strategies that not only enhance their teams' performance but also allow them to manage more associates and customers without incurring additional costly leadership expenses. Empowering these high-performing teams with adaptive personas that emulate the best frontline associates and managers uncovers successful actions, behaviors, and patterns hidden within your operational data. As associates and leaders achieve improved sales and exceptional service, the effective strategies they employ are disseminated throughout the organization, amplifying the benefits experienced by these top-performing teams. This shared knowledge fosters a culture of continuous improvement and collaboration, ultimately driving the entire organization towards greater success.

Description

Introducing a new era of tools designed for employee feedback and engagement. Translate the voices of your team into actionable insights that enhance business agility throughout your organization. Beaconforce serves as a comprehensive listening solution that utilizes established principles of occupational psychology to gauge workforce feelings in real-time. By leveraging Artificial Intelligence, it converts raw data into meaningful insights and facilitates effective actions. This scientific approach enables team leaders, managers, and executives to navigate through the complexities of employee sentiment, providing them with the essential answers needed to guide their organizations towards success. Our clients leverage Beaconforce to proactively eliminate barriers to performance. Equip your frontline managers to become agents of change by enabling them to stay attuned to their team's motivations and recognize when immediate action is necessary. Many leaders believe they understand their workforce, yet often they do not. Beaconforce revolutionizes the collection of employee feedback, ensuring it is readily available and easy to act upon while fostering a culture of continuous improvement. This innovation not only improves workplace dynamics but also drives overall organizational success.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Clarabridge
DealerSocket
Five9
Genesys Cloud CX
Google Cloud Platform
Hg Mercury CRM
HubSpot CRM
HubSpot Customer Platform
NiCE CXone Mpower
NiCE Employee Engagement Manager (EEM)
Oracle Cloud Infrastructure
SAP CRM
Salesforce
ServiceNow
SurveyMonkey
Tableau
Twilio
Workday Extend
Zendesk

Integrations

Amazon Connect
Clarabridge
DealerSocket
Five9
Genesys Cloud CX
Google Cloud Platform
Hg Mercury CRM
HubSpot CRM
HubSpot Customer Platform
NiCE CXone Mpower
NiCE Employee Engagement Manager (EEM)
Oracle Cloud Infrastructure
SAP CRM
Salesforce
ServiceNow
SurveyMonkey
Tableau
Twilio
Workday Extend
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AmplifAI

Founded

2014

Country

United States

Website

www.amplifai.com

Vendor Details

Company Name

Beaconforce

Founded

2017

Country

United States

Website

beaconforce.com/home/

Product Features

Sales Performance Management

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

Product Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

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