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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Alert is a comprehensive business management solution tailored to address the operational and management requirements of IT product and service firms, as well as corporate IT divisions. This system significantly enhances essential IT business processes, leading to improved profitability and overall performance. One of Alert's key advantages is its ability to manage Projects, Resources, Time, and ad hoc Support demands in real-time. It offers an all-encompassing system that oversees the complete project life cycle, from the initial customer inquiry through to delivery and billing processes. At the core of Alert's functionality are the projects, orchestrating all related activities, whether primary or supportive. Additionally, Alert can be implemented as an enterprise-wide system that efficiently handles multiple, distinct companies or as a solution for a single organization. Notably, Alert supports multi-currency transactions, enabling each company to operate using its preferred local currency while engaging with clients in various foreign currencies. This flexibility ensures that businesses can cater to a global audience without financial constraints. Furthermore, with its robust features, Alert empowers organizations to streamline workflows and optimize resource allocation across different projects.

Description

EPM monitors various aspects of projects, including plans, progress, budgets, costs, risks, milestones, and more. In contrast, PMO serves as a comprehensive software tool that aids in managing administrative tasks and generating reports within intricate PMO settings, automatically generating executive summaries based on the data inputted by project managers. Meanwhile, ITSM caters specifically to the requirements of IT departments and service providers, aligning with ITIL V3 best practices. Additionally, PSA provides a unified solution for businesses that aim to monitor and bill for professional services rendered to their clients, while also facilitating the tracking of timesheets associated with both project work and support services. This integration streamlines operations and enhances the efficiency of service management for organizations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Vital Business Solutions

Founded

1996

Country

Australia

Website

www.alertit.com

Vendor Details

Company Name

Project Open Business Solutions

Founded

2003

Country

Spain

Website

www.project-open.com

Product Features

Professional Services Automation

Billing & Invoicing Yes 
CRM Yes 
Client Portal Yes 
Collaboration Tools Yes 
Document Management No 
Portfolio Management Yes 
Project Management Yes 
Proposal Generation No 
Quote Management Yes 
Resource Management Yes 
Time & Expense Tracking Yes 

Product Features

Professional Services Automation

Billing & Invoicing Yes 
CRM Yes 
Client Portal Yes 
Collaboration Tools Yes 
Document Management Yes 
Portfolio Management Yes 
Project Management Yes 
Proposal Generation Yes 
Quote Management Yes 
Resource Management Yes 
Time & Expense Tracking Yes 

Project Management

Agile Methodologies Yes 
Budget Management Yes 
Client Portal Yes 
Collaboration Tools Yes 
Cost-to-Completion Tracking Yes 
Customizable Templates Yes 
Gantt Charts Yes 
Idea Management Yes 
Kanban Board Yes 
Milestone Tracking Yes 
Portfolio Management Yes 
Resource Management Yes 
Time & Expense Tracking Yes 
Traditional Methodologies Yes 

Time Tracking

Automatic Time Capture No 
Billable & Non-Billable Hours No 
Billing & Invoicing Yes 
Employee Database Yes 
Expense Tracking No 
Mobile Time Tracking No 
Multiple Billing Rates Yes 
Offline Time Tracking No 
Online Time Tracking Yes 
Overtime Calculation No 
Time per Project Reporting Yes 
Timesheet Management Yes 
Vacation / Leave Tracking No 

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