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Description
The era when customer service was confined solely to phone calls is over, and it will not return. Nowadays, companies face the challenge of engaging with customers through various platforms such as email, chat, and social media. Customers now anticipate seamless communication through their preferred channels without resorting to phone calls. Despite many organizations striving to offer multi-channel support, the level of service remains highly variable. While a significant number of businesses acknowledge the necessity for multi-channel customer service, effective and uniform implementation in their call centers remains elusive. Often, customers find themselves compelled to use the phone if they seek substantial help. The inconsistency in service across these different channels can be attributed to organizations, whether by choice or not, inadvertently segregating these channels into distinct groups, which leads to disjointed customer experiences. Consequently, this fragmentation hinders the ability to provide cohesive and reliable support across all communication avenues.
Description
HyperIn stands out as a premier solution for managing shopping malls, enhancing tenant interactions, and bridging the gap between digital and physical customer experiences. Its platform is composed of three key products: Manage, Monetize, and Connect. Together, these offerings provide users with a comprehensive hub for facilitating multi-channel communication and cooperation between tenants and consumers, an effective advertising space to boost revenue, and a content management system designed for disseminating information across various channels. This integration of services ensures a seamless experience for all stakeholders involved in the shopping environment.
API Access
Has API
API Access
Has API
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Integrations
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Integrations
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Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$35/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AireSpring
Founded
2001
Country
United States
Website
airespring.com/airecontact-a-call-center-platform-for-multi-channel-customer-interactions/
Vendor Details
Company Name
HyperIn
Founded
2009
Country
Finland
Website
www.hyperin.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Commercial Real Estate
Brand Management
CRM
Cash Flow Analysis
Critical Date Alerts
Deal Management
For Appraisers
For Brokers
For Investors
For Property Managers
Portfolio Management
Strategic Planning
