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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

AirDroid Remote Support is a comprehensive customer assistance tool tailored for teams in customer service, IT support, and Help Desk environments, enabling effective remote control and management of both attended and unattended devices. This innovative solution allows technicians and IT specialists to deliver technical support from afar, troubleshoot issues, and execute a range of tasks on Android devices without the need for on-site presence. Key features include: * Unattended Remote Access * Security Policy Implementation * Group Management Capabilities * Black Screen Mode for Privacy * Remote Input Method Functionality * Voice Call and Chat Options * Screen Sharing Abilities * Gesture Tutorials for User Assistance * File Transfer Capabilities In addition to these features, AirDroid Remote Support enhances efficiency and user experience by streamlining communication and ensuring swift resolution of technical challenges.

Description

Upon powering on the device, the settings and preferences menu appears immediately, allowing for quick and convenient configuration of settings. The iMin UI is an operating system that has been extensively optimized from the Android system to cater specifically to intelligent commercial equipment, enhancing overall system performance based on interactive experiences and real-world applications. Users can activate private mode to prevent applications from operating without the system navigation bar and to block unsolicited notifications. For troubleshooting any product usage issues, the user manual serves as a valuable resource, offering straightforward and efficient solutions. Should users encounter any difficulties with the product, consulting the user manual is highly recommended for immediate assistance. Additionally, the remote control function enables technicians to offer help remotely, making it almost as convenient as hands-on operation. Furthermore, the hardware butler feature allows users to quickly grasp the status of the device at a single glance, ensuring they stay informed about its performance. This comprehensive approach ensures that users have all the necessary support at their fingertips.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

QueueBuster

Integrations

QueueBuster

Pricing Details

$199/seat/year
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Sand Studio

Founded

2011

Country

Singapore

Website

www.airdroid.com

Vendor Details

Company Name

iMin Technology

Founded

2018

Country

Singapore

Website

www.imin.sg/en/os-2/

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

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