Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
AirDroid Remote Support is a comprehensive customer assistance tool tailored for teams in customer service, IT support, and Help Desk environments, enabling effective remote control and management of both attended and unattended devices. This innovative solution allows technicians and IT specialists to deliver technical support from afar, troubleshoot issues, and execute a range of tasks on Android devices without the need for on-site presence.
Key features include:
* Unattended Remote Access
* Security Policy Implementation
* Group Management Capabilities
* Black Screen Mode for Privacy
* Remote Input Method Functionality
* Voice Call and Chat Options
* Screen Sharing Abilities
* Gesture Tutorials for User Assistance
* File Transfer Capabilities
In addition to these features, AirDroid Remote Support enhances efficiency and user experience by streamlining communication and ensuring swift resolution of technical challenges.
Description
Visual Assistance is an online customer support software that allows real-time screen sharing and video collaboration. Users can invite customers quickly to sessions via SMS and email. Agents can visually troubleshoot problems using live camera streaming on mobile devices. Voice chat speeds up resolutions by allowing natural conversations. Both parties can highlight details in images using annotation tools. A dashboard gives insights into resource usage, allowing for better resource optimization. The main benefits are a quick session start, an intuitive interface with strong security, quicker issue resolution and reduced onsite visits. Use cases include remote support, installation guidance and inspections, as well as training.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$199/seat/year
Free Trial
Free Version
Pricing Details
$50/month/5 users
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sand Studio
Founded
2011
Country
Singapore
Website
www.airdroid.com
Vendor Details
Company Name
OptimaTech Limited
Founded
2023
Country
New Zealand
Website
www.optimatech.co.nz/
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback