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Average Ratings 0 Ratings
Description
Agnost AI serves as a comprehensive analytics tool for conversational agents, enabling teams to identify silent failures that may drive users away before they even realize it. By analyzing each conversation and its associated data, the platform highlights areas where the agent underperforms, user frustration occurs, inquiries are made, and points of potential churn emerge. It organizes thousands of interactions into identifiable issues and objectives, prioritizing them by their impact and connecting them to the specific conversations and data that reveal these trends. The system is adept at identifying hallucinations, unmet promises, quality concerns, policy breaches, compliance issues, increasing user friction, and instances where technical data suggests success despite a lack of satisfactory user outcomes. Rather than merely providing dashboards, Agnost AI focuses on pinpointing the most significant fixes, offering supporting evidence, suggesting necessary modifications, and outlining evaluations required to implement improvements effectively. Additionally, it can produce self-improvement recommendations and initiate pull requests for modifications to system prompts, agent interfaces, and more, ensuring continuous enhancement of conversational experiences. Through these capabilities, Agnost AI empowers teams to transform insights into actionable strategies that enhance user satisfaction and retention.
Description
Organizations, regardless of their scale, utilize Halosight AI and NLP to enhance support performance and interpret help desk data signals. By unlocking vital support indicators, they can simultaneously boost operational efficiency. This approach highlights avenues for innovation, with customers opting for Halosight to achieve favorable support results through previously underutilized service cloud information. The key to innovation lies in maximizing the potential of data that resides within tickets and case histories. Clients of Halosight harness AI and NLP to unearth new possibilities. When agents have access to critical insights, information transforms into actionable solutions. This empowers them to address issues proactively instead of merely responding to problems as they arise. Long lists of case reasons become obsolete thanks to Halosight's automation, which categorizes cases to optimize routing and workflow processes with AI. Additionally, the platform enables the monitoring of emerging support signals that enhance case deflection, knowledge management, and agent productivity. With its integration through the Salesforce App Exchange, Halosight is embedded deeply within Salesforce, ensuring seamless functionality rather than being just another add-on. This comprehensive approach fosters a culture of continuous improvement in customer support.
API Access
Has API
API Access
Has API
Integrations
BannerBuzz
CardBoard
Corgi
Exa
Google Cloud Platform
Lindy
Orchid
Salesforce
Salesforce Agentforce Service
Supermemory
Integrations
BannerBuzz
CardBoard
Corgi
Exa
Google Cloud Platform
Lindy
Orchid
Salesforce
Salesforce Agentforce Service
Supermemory
Pricing Details
$49 per month
Free Trial
Free Version
Pricing Details
$2,500 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Agnost AI
Country
United States
Website
agnost.ai/
Vendor Details
Company Name
Halosight
Country
United States
Website
www.halosight.com
Product Features
Product Analytics
Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation
Product Features
Natural Language Processing
Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization
Product Analytics
Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation