Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Agnost AI serves as a comprehensive analytics tool for conversational agents, enabling teams to identify silent failures that may drive users away before they even realize it. By analyzing each conversation and its associated data, the platform highlights areas where the agent underperforms, user frustration occurs, inquiries are made, and points of potential churn emerge. It organizes thousands of interactions into identifiable issues and objectives, prioritizing them by their impact and connecting them to the specific conversations and data that reveal these trends. The system is adept at identifying hallucinations, unmet promises, quality concerns, policy breaches, compliance issues, increasing user friction, and instances where technical data suggests success despite a lack of satisfactory user outcomes. Rather than merely providing dashboards, Agnost AI focuses on pinpointing the most significant fixes, offering supporting evidence, suggesting necessary modifications, and outlining evaluations required to implement improvements effectively. Additionally, it can produce self-improvement recommendations and initiate pull requests for modifications to system prompts, agent interfaces, and more, ensuring continuous enhancement of conversational experiences. Through these capabilities, Agnost AI empowers teams to transform insights into actionable strategies that enhance user satisfaction and retention.
Description
Establishes a system for real-time oversight of conduct-related risks, fostering positive behaviors and enhancing the organizational climate. It assists in managing customer interactions, addressing churn and complaints effectively. Through compliance automation and quality control, it highlights compliance shortcomings and areas lacking knowledge. The Cognitive View feature captures, secures, and transcribes audio from both new and existing communication channels, creating a well-organized dataset of recorded conversations. By analyzing these conversations, it provides valuable insights into customer satisfaction levels and the demeanor of agents, revealing whether they are courteous and empathetic. Additionally, it gauges emotional responses by examining conversational data, enabling businesses to scale their customer responses effectively. This monitoring of customer service interactions ensures that organizations can address customer needs promptly and appropriately, enhancing overall service quality. Ultimately, it supports a comprehensive understanding of customer sentiments and agent behaviors, contributing to a more effective service strategy.
API Access
Has API
API Access
Has API
Integrations
BannerBuzz
CardBoard
Corgi
Exa
Google Cloud Platform
Lindy
Orchid
Supermemory
Integrations
BannerBuzz
CardBoard
Corgi
Exa
Google Cloud Platform
Lindy
Orchid
Supermemory
Pricing Details
$49 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Agnost AI
Country
United States
Website
agnost.ai/
Vendor Details
Company Name
Cognitive View
Founded
2018
Country
Australia
Website
cognitiveview.com
Product Features
Product Analytics
Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation
Product Features
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation
Risk Management
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment