Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Agnost AI serves as a comprehensive analytics tool for conversational agents, enabling teams to identify silent failures that may drive users away before they even realize it. By analyzing each conversation and its associated data, the platform highlights areas where the agent underperforms, user frustration occurs, inquiries are made, and points of potential churn emerge. It organizes thousands of interactions into identifiable issues and objectives, prioritizing them by their impact and connecting them to the specific conversations and data that reveal these trends. The system is adept at identifying hallucinations, unmet promises, quality concerns, policy breaches, compliance issues, increasing user friction, and instances where technical data suggests success despite a lack of satisfactory user outcomes. Rather than merely providing dashboards, Agnost AI focuses on pinpointing the most significant fixes, offering supporting evidence, suggesting necessary modifications, and outlining evaluations required to implement improvements effectively. Additionally, it can produce self-improvement recommendations and initiate pull requests for modifications to system prompts, agent interfaces, and more, ensuring continuous enhancement of conversational experiences. Through these capabilities, Agnost AI empowers teams to transform insights into actionable strategies that enhance user satisfaction and retention.

Description

Establishes a system for real-time oversight of conduct-related risks, fostering positive behaviors and enhancing the organizational climate. It assists in managing customer interactions, addressing churn and complaints effectively. Through compliance automation and quality control, it highlights compliance shortcomings and areas lacking knowledge. The Cognitive View feature captures, secures, and transcribes audio from both new and existing communication channels, creating a well-organized dataset of recorded conversations. By analyzing these conversations, it provides valuable insights into customer satisfaction levels and the demeanor of agents, revealing whether they are courteous and empathetic. Additionally, it gauges emotional responses by examining conversational data, enabling businesses to scale their customer responses effectively. This monitoring of customer service interactions ensures that organizations can address customer needs promptly and appropriately, enhancing overall service quality. Ultimately, it supports a comprehensive understanding of customer sentiments and agent behaviors, contributing to a more effective service strategy.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BannerBuzz Yes 
CardBoard Yes 
Corgi Yes 
Exa Yes 
Google Cloud Platform Yes 
Lindy Yes 
Orchid Yes 
Supermemory Yes 

Integrations

BannerBuzz No 
CardBoard No 
Corgi No 
Exa No 
Google Cloud Platform No 
Lindy No 
Orchid No 
Supermemory No 

Pricing Details

$49 per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Agnost AI

Country

United States

Website

agnost.ai/

Vendor Details

Company Name

Cognitive View

Founded

2018

Country

Australia

Website

cognitiveview.com

Product Features

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

Product Features

Compliance

Archiving & Retention No 
Artificial Intelligence (AI) No 
Audit Management No 
Compliance Tracking No 
Controls Testing No 
Environmental Compliance No 
FDA Compliance No 
HIPAA Compliance No 
ISO Compliance No 
Incident Management No 
OSHA Compliance No 
Risk Management No 
Sarbanes-Oxley Compliance No 
Surveys & Feedback No 
Version Control No 
Workflow / Process Automation No 

Risk Management

Alerts/Notifications No 
Auditing No 
Business Process Control No 
Compliance Management No 
Corrective Actions (CAPA) No 
Dashboard No 
Exceptions Management No 
IT Risk Management No 
Internal Controls Management No 
Legal Risk Management No 
Mobile Access No 
Operational Risk Management No 
Predictive Analytics No 
Reputation Risk Management No 
Response Management No 
Risk Assessment No 

Alternatives

Alternatives