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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

AggreGate serves as a comprehensive white-label platform for integrating Internet of Things solutions, facilitating the digital transformation of businesses by connecting assets and enabling detailed analysis of their data to uncover valuable insights. This platform, along with its specialized products, supports integrators, OEMs, telecom companies, and managed service providers in delivering IoT services that operate both on the edge and within their cloud environments. You can design and develop your IoT applications for consumers or industry in just a matter of days, and move them into production within weeks. It empowers industrial automation and process control through its advanced SCADA/MES platform, while also enabling the creation of a unified command and control center for intelligent facilities that can significantly reduce energy and HVAC costs. Additionally, the platform enhances resident satisfaction by offering digital services tailored to their needs. For data centers, it provides a comprehensive management solution for both industrial and IT equipment, allowing users to create dynamic floor plans, build personalized dashboards, and integrate seamlessly with Data Center Infrastructure Management tools, ensuring optimal operations and oversight across all levels.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Talkdesk No 
Tradex Yes 

Integrations

Talkdesk Yes 
Tradex No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Tibbo Systems

Founded

2001

Country

Taiwan

Website

aggregate.digital/

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

IoT Analytics

Activity Dashboard No 
Activity Tracking No 
Analytics No 
Asset Tracking No 
Data Collection No 
Data Synchronization No 
Data Visualization No 
ETL No 
Multiple Data Sources No 
Performance Analysis No 
Real-Time Analytics No 
Real-Time Data No 
Real-Time Monitoring No 
Status Tracking No 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager Yes 
Diagnostic Tools No 
IP Address Monitoring Yes 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management Yes 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting Yes 

Product Features

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