Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AggreGate serves as a comprehensive white-label platform for integrating Internet of Things solutions, facilitating the digital transformation of businesses by connecting assets and enabling detailed analysis of their data to uncover valuable insights. This platform, along with its specialized products, supports integrators, OEMs, telecom companies, and managed service providers in delivering IoT services that operate both on the edge and within their cloud environments. You can design and develop your IoT applications for consumers or industry in just a matter of days, and move them into production within weeks. It empowers industrial automation and process control through its advanced SCADA/MES platform, while also enabling the creation of a unified command and control center for intelligent facilities that can significantly reduce energy and HVAC costs. Additionally, the platform enhances resident satisfaction by offering digital services tailored to their needs. For data centers, it provides a comprehensive management solution for both industrial and IT equipment, allowing users to create dynamic floor plans, build personalized dashboards, and integrate seamlessly with Data Center Infrastructure Management tools, ensuring optimal operations and oversight across all levels.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Tibbo Systems
Founded
2001
Country
Taiwan
Website
aggregate.digital/
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/
Product Features
IoT Analytics
Activity Dashboard
No
Activity Tracking
No
Analytics
No
Asset Tracking
No
Data Collection
No
Data Synchronization
No
Data Visualization
No
ETL
No
Multiple Data Sources
No
Performance Analysis
No
Real-Time Analytics
No
Real-Time Data
No
Real-Time Monitoring
No
Status Tracking
No
Network Monitoring
Bandwidth Monitoring
Yes
Baseline Manager
Yes
Diagnostic Tools
No
IP Address Monitoring
Yes
Internet Usage Monitoring
No
Real Time Analytics
Yes
Resource Management
Yes
SLA Monitoring
Yes
Server Monitoring
Yes
Uptime Monitoring
Yes
Web Traffic Reporting
Yes