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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

AggreGate serves as a comprehensive white-label platform for integrating Internet of Things solutions, facilitating the digital transformation of businesses by connecting assets and enabling detailed analysis of their data to uncover valuable insights. This platform, along with its specialized products, supports integrators, OEMs, telecom companies, and managed service providers in delivering IoT services that operate both on the edge and within their cloud environments. You can design and develop your IoT applications for consumers or industry in just a matter of days, and move them into production within weeks. It empowers industrial automation and process control through its advanced SCADA/MES platform, while also enabling the creation of a unified command and control center for intelligent facilities that can significantly reduce energy and HVAC costs. Additionally, the platform enhances resident satisfaction by offering digital services tailored to their needs. For data centers, it provides a comprehensive management solution for both industrial and IT equipment, allowing users to create dynamic floor plans, build personalized dashboards, and integrate seamlessly with Data Center Infrastructure Management tools, ensuring optimal operations and oversight across all levels.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Talkdesk
Tradex

Integrations

Talkdesk
Tradex

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Tibbo Systems

Founded

2001

Country

Taiwan

Website

aggregate.digital/

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

IoT Analytics

Activity Dashboard
Activity Tracking
Analytics
Asset Tracking
Data Collection
Data Synchronization
Data Visualization
ETL
Multiple Data Sources
Performance Analysis
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Status Tracking

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Product Features

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