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Description
Collaborating with Agents enhances customer success for businesses. You can create and tailor autonomous AI agents to provide round-the-clock assistance to both your staff and clientele.
An Agentforce Agent functions as a proactive application, delivering specialized, always-available support for employees or customers, and is armed with the essential knowledge to perform tasks relevant to their designated roles.
Agentforce Service Agents autonomously interact with customers through various channels at any time, utilizing natural language for communication. They swiftly and accurately resolve inquiries, as their responses are based on reliable data. You can set up your Service Agent in mere minutes with pre-existing templates or customize it rapidly using low-code solutions. Additionally, you can establish clear security protocols and determine when to escalate issues to human representatives seamlessly.
Meanwhile, Agentforce SDRs automatically respond to inquiries about products, manage tasks, and schedule meetings for sales teams. They operate with precision, ensuring that their answers are firmly rooted in your business’s data, thereby enhancing operational efficiency. This innovative approach not only streamlines processes but also empowers employees to focus on more complex tasks that require human insight.
Description
Joule transforms the way you engage with your SAP business systems, ensuring that every interaction is meaningful and every task is streamlined. With a unified AI copilot, you can expedite processes while gaining in-depth insights and executing tasks seamlessly across your SAP ecosystem. Experience immediate insights that are informed by your business data and enhanced with relevant context. Joule stands out as the sole copilot that is inherently tied to your SAP business data. Improve your business outcomes through content generation that is customized for specific roles. For instance, managers can easily access insights regarding employee compensation, developers can craft app logic, data models, and testing scripts, while sourcing managers can effortlessly generate requests for proposals. You have the flexibility to decide when and how AI executes tasks, ensuring your business maintains full authority over decisions, data privacy, and security. By implementing UNESCO’s widely acknowledged ethical AI principles, Joule enhances your AI governance, allowing you to avoid unnecessary costs and data duplication associated with other copilots. This innovative approach not only optimizes operational efficiency but also fosters a more responsible and transparent business environment.
API Access
Has API
API Access
Has API
Integrations
Emarsys
OrientDB
SAP Analytics Cloud
SAP Ariba
SAP Business Network
SAP Commerce Cloud
SAP Dairy Management by msg
SAP Event Ticketing
SAP Financials
SAP Integrated Business Planning (IBP)
Integrations
Emarsys
OrientDB
SAP Analytics Cloud
SAP Ariba
SAP Business Network
SAP Commerce Cloud
SAP Dairy Management by msg
SAP Event Ticketing
SAP Financials
SAP Integrated Business Planning (IBP)
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/agentforce/
Vendor Details
Company Name
SAP
Founded
1972
Country
Germany
Website
www.sap.com/products/artificial-intelligence/ai-assistant.html
Product Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis