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Description
Collaborating with Agents enhances customer success for businesses. You can create and tailor autonomous AI agents to provide round-the-clock assistance to both your staff and clientele.
An Agentforce Agent functions as a proactive application, delivering specialized, always-available support for employees or customers, and is armed with the essential knowledge to perform tasks relevant to their designated roles.
Agentforce Service Agents autonomously interact with customers through various channels at any time, utilizing natural language for communication. They swiftly and accurately resolve inquiries, as their responses are based on reliable data. You can set up your Service Agent in mere minutes with pre-existing templates or customize it rapidly using low-code solutions. Additionally, you can establish clear security protocols and determine when to escalate issues to human representatives seamlessly.
Meanwhile, Agentforce SDRs automatically respond to inquiries about products, manage tasks, and schedule meetings for sales teams. They operate with precision, ensuring that their answers are firmly rooted in your business’s data, thereby enhancing operational efficiency. This innovative approach not only streamlines processes but also empowers employees to focus on more complex tasks that require human insight.
Description
Max.AI, a low-code/no-code platform created by ZS, empowers users to develop autonomous AI agents on a large scale. Its cloud-agnostic design provides enterprise-level development tools and a variety of pre-built use cases, significantly improving responsiveness to varying business requirements. By merging fine-tuned large language models with traditional machine learning techniques and proprietary datasets, Max.AI allows for the swift creation and implementation of specialized generative AI applications. Accessible through the AWS and Azure marketplaces, Max.AI can seamlessly integrate into client environments, promoting both flexibility and scalability. Key technological advancements include support for hybrid cloud environments, a model-agnostic architecture, and a dynamic, software-defined analytics framework, all designed to expedite the development and deployment of AI solutions across numerous sectors. This platform ultimately aims to simplify the process of harnessing AI capabilities for organizations of all sizes.
API Access
Has API
API Access
Has API
Integrations
AWS Marketplace
Aurascape
LaunchBrightly
Microsoft Azure
Salesforce
Salesforce Einstein
Salesforce Life Sciences Cloud
Salesforce Marketing Cloud
Salesforce Marketing Cloud Account Engagement
Salesforce Marketing Cloud Intelligence
Integrations
AWS Marketplace
Aurascape
LaunchBrightly
Microsoft Azure
Salesforce
Salesforce Einstein
Salesforce Life Sciences Cloud
Salesforce Marketing Cloud
Salesforce Marketing Cloud Account Engagement
Salesforce Marketing Cloud Intelligence
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/agentforce/
Vendor Details
Company Name
ZS
Founded
1983
Country
United States
Website
www.zs.com/solutions/artificial-intelligence-and-analytics/max-ai
Product Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis