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Description
Collaborating with Agents enhances customer success for businesses. You can create and tailor autonomous AI agents to provide round-the-clock assistance to both your staff and clientele.
An Agentforce Agent functions as a proactive application, delivering specialized, always-available support for employees or customers, and is armed with the essential knowledge to perform tasks relevant to their designated roles.
Agentforce Service Agents autonomously interact with customers through various channels at any time, utilizing natural language for communication. They swiftly and accurately resolve inquiries, as their responses are based on reliable data. You can set up your Service Agent in mere minutes with pre-existing templates or customize it rapidly using low-code solutions. Additionally, you can establish clear security protocols and determine when to escalate issues to human representatives seamlessly.
Meanwhile, Agentforce SDRs automatically respond to inquiries about products, manage tasks, and schedule meetings for sales teams. They operate with precision, ensuring that their answers are firmly rooted in your business’s data, thereby enhancing operational efficiency. This innovative approach not only streamlines processes but also empowers employees to focus on more complex tasks that require human insight.
Description
Artisan is an AI-powered outbound sales platform built around Ava, an AI BDR that runs prospecting, outreach, reply handling, and meeting booking for sales teams. Ava finds and prioritizes high-intent leads, enriches them with data from more than 22 sources, and launches personalized multi-channel sequences on behalf of sales reps. The platform can connect to existing tools such as Salesforce and HubSpot with two-way CRM sync, or it can operate as a broader outbound stack that replaces point solutions for data, sequencing, dialing, and booking. Artisan includes a 250M+ contact database, enrichment, intent signals, website visitor de-anonymization, CRM lead reactivation, closed-lost follow-up, event follow-up, upsell, cross-sell, and self-serve to sales-assisted campaigns. Ava can test message variations automatically, compare subject lines, CTAs, structure, and tone, and shift volume toward the messaging that performs best. She handles replies, qualifies interested prospects, manages objections, books meetings on rep calendars, and escalates conversations based on rules set by the team. Sales leaders can define approval workflows, account ownership protections, exclusion lists, DNC lists, escalation rules, and campaign-specific guardrails. Enterprise features include SOC 2 Type II, GDPR support, SSO, SAML, SCIM, role-based access, audit logs, workspace isolation, AI guardrails, and policy controls. By combining AI prospecting, lead enrichment, outbound sequencing, reply automation, meeting booking, CRM sync, compliance controls, and security, Artisan helps teams generate more pipeline with fewer manual sales development tasks.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Slack
11x
Apollo
Aurascape
Calendly
ClickLearn
DDS
HubSpot CRM
HubSpot Customer Platform
Integrations
Salesforce
Slack
11x
Apollo
Aurascape
Calendly
ClickLearn
DDS
HubSpot CRM
HubSpot Customer Platform
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/agentforce/
Vendor Details
Company Name
Artisan AI
Founded
2023
Country
United States
Website
artisan.co
Product Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis