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features
design
support

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Description

Salesforce Agentforce Commerce is a comprehensive digital commerce solution built to unify every aspect of the buying journey. It connects ecommerce storefronts, point-of-sale systems, and order management into one intelligent platform. AI-powered capabilities assist teams with merchandising while guiding customers through personalized shopping experiences. The solution supports B2C, B2B, and hybrid commerce models within a single ecosystem. With composable architecture, businesses can adopt headless storefronts and innovate without disrupting core systems. Integrated payments streamline checkout while reducing technical complexity. Real-time inventory visibility and automated order routing improve operational efficiency. Salesforce’s platform ensures high reliability and performance at global scale. Built-in CRM integration enables personalized, data-driven customer engagement. Agentforce Commerce empowers organizations to grow revenue while simplifying commerce operations.

Description

Agentic Commerce is a platform focused on developers, designed to create smart, AI-driven shopping experiences that function like independent sales agents, guiding users through the processes of discovery, searching, product selection, and conversion across various digital commerce channels. It offers a suite of tools, APIs, and modular components that empower teams to incorporate natural language understanding, tailored recommendations, adaptive search capabilities, and conversational interfaces directly into their online stores or applications, allowing customers to engage with websites in a manner that resembles human conversation and intent. The platform facilitates automated personalization, which adjusts content and recommendations in real-time based on user behavior, visitor signals, and predefined business rules, thereby minimizing friction and enhancing relevance without the need for manual merchandising efforts. Designed with flexibility and scalability in mind, Agentic Commerce also allows for integration with existing e-commerce systems and data sources, enabling developers to enhance functionality and monitor performance effectively. As a result, businesses can provide a seamless and engaging shopping experience that meets the evolving needs of their customers. This adaptability positions Agentic Commerce as a crucial asset in the competitive landscape of digital retail.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Affirm Yes 
Akeneo PIM Yes 
BlueSnap Yes 
Bronto Marketing Platform Yes 
Builder.io Yes 
Collate Yes 
FenixCommerce Yes 
GRIN Yes 
Global-e Yes 
Heyday AI Yes 
HiConversion Yes 
Immerss Live Commerce Yes 
Increasingly Yes 
Lengow Yes 
OneText Yes 
Queue-it Yes 
Smart Order Refill Yes 
Stripe No 
ViSenze Yes 
stockinstore Yes 

Integrations

Affirm No 
Akeneo PIM No 
BlueSnap No 
Bronto Marketing Platform No 
Builder.io No 
Collate No 
FenixCommerce No 
GRIN No 
Global-e No 
Heyday AI No 
HiConversion No 
Immerss Live Commerce No 
Increasingly No 
Lengow No 
OneText No 
Queue-it No 
Smart Order Refill No 
Stripe Yes 
ViSenze No 
stockinstore No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/commerce/

Vendor Details

Company Name

Agentic Commerce Protocol

Country

United States

Website

www.agenticcommerce.dev/

Product Features

eCommerce

CRM No 
Catalog Management No 
Channel Management No 
Customer Accounts No 
Data Security No 
Email Marketing No 
Inventory Management No 
Kitting No 
Loyalty Program No 
Mobile Access No 
Multi-Store Management No 
Order Management No 
Product Configurator No 
Promotions Management No 
Returns Management No 
Reviews Management No 
SEO Management No 
Shopping Cart No 
Templates No 

Multi-Channel eCommerce

Catalog Management No 
Channel Management No 
Data Synchronization No 
Email Marketing No 
Inventory Management No 
Marketplace Integration No 
Mobile Commerce No 
Order Management No 
Promotions Management No 
Returns Management No 
SEO Management No 
Shopping Cart No 
Social Commerce No 

Order Management

Back Order Management No 
Catalog Management No 
Inventory Management No 
Order Entry No 
Order Fulfillment No 
Order Tracking No 
Recurring Orders No 
Returns Management No 
Shipping Management No 
Special Order Management No 

Shopping Cart

Abandoned Cart Saver No 
Catalog Management No 
Credit Card Processing No 
Discount / Coupon Management No 
Inventory Control No 
Product Configurator No 
Product Ratings / Reviews No 
Refund Management No 
Returns Management No 
Shipping Management No 
Tax Management No 

Product Features

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