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Average Ratings 0 Ratings

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ease
features
design
support

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Description

AgentFlow is an innovative AI platform designed to streamline workflows specifically for the finance and insurance sectors. Within this platform, there are various modular AI agents, including Document AI, Decision AI, and Report AI, each focusing on key phases of regulated processes such as triage, diligence, decision-making, and reporting. AgentFlow effectively integrates multiple AI agents alongside human supervisors and external systems, facilitating a significant transformation in workflow management. With self-learning functionalities, these AI agents continuously enhance their performance based on input from subject matter experts and ensure transparency through explainability features that clarify the rationale behind AI-generated decisions. Every action taken and output produced is fully traceable, guaranteeing adherence to the rigorous compliance requirements of regulated industries. The primary objective of AgentFlow is to encapsulate and formalize implicit internal knowledge, thus reliably enhancing high-leverage workflows while safeguarding the expertise that spans across different generations of talent. This focus on knowledge preservation not only optimizes operational efficiency but also fosters a culture of continuous improvement and adaptability within organizations.

Description

Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Alexa
Avaya Experience Platform
Azure AI Bot Service
Dimension Labs
Elasticsearch
Firebase
Genesys Cloud CX
Genesys Cloud EX
Google Maps
HERE
HubSpot CRM
HubSpot Customer Platform
Intercom
NiCE CXone Mpower
OpenAI
Salesforce
Stackreaction
Sunshine Conversations
Workplace from Meta
Zendesk

Integrations

Alexa
Avaya Experience Platform
Azure AI Bot Service
Dimension Labs
Elasticsearch
Firebase
Genesys Cloud CX
Genesys Cloud EX
Google Maps
HERE
HubSpot CRM
HubSpot Customer Platform
Intercom
NiCE CXone Mpower
OpenAI
Salesforce
Stackreaction
Sunshine Conversations
Workplace from Meta
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Multimodal

Founded

2023

Country

United States

Website

www.multimodal.dev/

Vendor Details

Company Name

NiCE Cognigy

Country

Germany / United States

Website

www.cognigy.com

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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