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Description

Celonis offers an AI Development platform that empowers businesses to create and implement sophisticated AI copilots, assistants, and agents, all based on a digital replica of their operational processes. These Process Copilots function as generative AI chatbots tailored for particular applications, delivering rapid insights into processes through an easy-to-use chat interface. They are capable of addressing urgent inquiries regarding metrics and workflows, producing visual data representations such as charts and tables, and pinpointing areas that require enhancement in key performance indicators. This innovative method allows organizations to efficiently expand their process insights, which in turn improves decision-making and boosts operational efficiency. Additionally, the annotation builder feature enables users to organize data to extract valuable insights from various sources, including emails and service tickets, utilizing generative AI techniques. For instance, it can categorize customer service orders and evaluate the risks associated with moving materials between plants, thereby facilitating AI assistants that offer actionable recommendations for user consideration. Ultimately, this platform not only streamlines operations but also fosters a culture of data-driven decision-making within enterprises.

Description

Collaborating with Agents enhances customer success for businesses. You can create and tailor autonomous AI agents to provide round-the-clock assistance to both your staff and clientele. An Agentforce Agent functions as a proactive application, delivering specialized, always-available support for employees or customers, and is armed with the essential knowledge to perform tasks relevant to their designated roles. Agentforce Service Agents autonomously interact with customers through various channels at any time, utilizing natural language for communication. They swiftly and accurately resolve inquiries, as their responses are based on reliable data. You can set up your Service Agent in mere minutes with pre-existing templates or customize it rapidly using low-code solutions. Additionally, you can establish clear security protocols and determine when to escalate issues to human representatives seamlessly. Meanwhile, Agentforce SDRs automatically respond to inquiries about products, manage tasks, and schedule meetings for sales teams. They operate with precision, ensuring that their answers are firmly rooted in your business’s data, thereby enhancing operational efficiency. This innovative approach not only streamlines processes but also empowers employees to focus on more complex tasks that require human insight.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Bedrock Yes 
Aurascape No 
CollectXpert No 
DDS No 
Gearset No 
IBM watsonx Orchestrate Yes 
Koa No 
Model Context Protocol (MCP) No 
OpenFundraise No 
Outdoo AI No 
Propel No 
Salesforce AgentExchange No 
Salesforce Agentforce Health No 
Salesforce Agentforce Marketing No 
Salesforce Agentforce Net Zero No 
Salesforce Agentforce Service No 
Salesforce Marketing Cloud Account Engagement No 
SearchUnify No 
Slack No 

Integrations

Amazon Bedrock No 
Aurascape Yes 
CollectXpert Yes 
DDS Yes 
Gearset Yes 
IBM watsonx Orchestrate No 
Koa Yes 
Model Context Protocol (MCP) Yes 
OpenFundraise Yes 
Outdoo AI Yes 
Propel Yes 
Salesforce AgentExchange Yes 
Salesforce Agentforce Health Yes 
Salesforce Agentforce Marketing Yes 
Salesforce Agentforce Net Zero Yes 
Salesforce Agentforce Service Yes 
Salesforce Marketing Cloud Account Engagement Yes 
SearchUnify Yes 
Slack Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Celonis

Founded

2011

Country

United States

Website

www.celonis.com/platform/ai-development/

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/agentforce/

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

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