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Description

Celonis offers an AI Development platform that empowers businesses to create and implement sophisticated AI copilots, assistants, and agents, all based on a digital replica of their operational processes. These Process Copilots function as generative AI chatbots tailored for particular applications, delivering rapid insights into processes through an easy-to-use chat interface. They are capable of addressing urgent inquiries regarding metrics and workflows, producing visual data representations such as charts and tables, and pinpointing areas that require enhancement in key performance indicators. This innovative method allows organizations to efficiently expand their process insights, which in turn improves decision-making and boosts operational efficiency. Additionally, the annotation builder feature enables users to organize data to extract valuable insights from various sources, including emails and service tickets, utilizing generative AI techniques. For instance, it can categorize customer service orders and evaluate the risks associated with moving materials between plants, thereby facilitating AI assistants that offer actionable recommendations for user consideration. Ultimately, this platform not only streamlines operations but also fosters a culture of data-driven decision-making within enterprises.

Description

Collaborating with Agents enhances customer success for businesses. You can create and tailor autonomous AI agents to provide round-the-clock assistance to both your staff and clientele. An Agentforce Agent functions as a proactive application, delivering specialized, always-available support for employees or customers, and is armed with the essential knowledge to perform tasks relevant to their designated roles. Agentforce Service Agents autonomously interact with customers through various channels at any time, utilizing natural language for communication. They swiftly and accurately resolve inquiries, as their responses are based on reliable data. You can set up your Service Agent in mere minutes with pre-existing templates or customize it rapidly using low-code solutions. Additionally, you can establish clear security protocols and determine when to escalate issues to human representatives seamlessly. Meanwhile, Agentforce SDRs automatically respond to inquiries about products, manage tasks, and schedule meetings for sales teams. They operate with precision, ensuring that their answers are firmly rooted in your business’s data, thereby enhancing operational efficiency. This innovative approach not only streamlines processes but also empowers employees to focus on more complex tasks that require human insight.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Agentforce Vibes
Amazon Bedrock
Aurascape
Celonis
CollectXpert
Gearset
Microsoft Copilot Studio
Propel
SalesWings
Salesforce
Salesforce AgentExchange
Salesforce Agentforce 360 Platform
Salesforce Agentforce Commerce
Salesforce Agentforce Health
Salesforce Agentforce Marketing
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
Salesforce Einstein
Salesforce Marketing Cloud Account Engagement
Salesforce Marketing Cloud Personalization

Integrations

Agentforce Vibes
Amazon Bedrock
Aurascape
Celonis
CollectXpert
Gearset
Microsoft Copilot Studio
Propel
SalesWings
Salesforce
Salesforce AgentExchange
Salesforce Agentforce 360 Platform
Salesforce Agentforce Commerce
Salesforce Agentforce Health
Salesforce Agentforce Marketing
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
Salesforce Einstein
Salesforce Marketing Cloud Account Engagement
Salesforce Marketing Cloud Personalization

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Celonis

Founded

2011

Country

United States

Website

www.celonis.com/platform/ai-development/

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/agentforce/

Product Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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