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Description
Enhance pairing through the identification of patterns. Our innovative AI empowers organizations worldwide to uncover nuanced and significant behavioral trends, allowing them to pair their workforce more effectively with clients. Afiniti Enterprise Behavioral Pairing™ identifies and anticipates interpersonal behavior patterns to ensure the best matches between customers and agents. Backed by more than 150 patents, Afiniti's technology analyzes various data sources and publicly accessible information linked to customer identities to uncover successful interaction patterns, which are then utilized in real-time to boost health outcomes, increase business profitability, and elevate customer satisfaction levels. This cutting-edge approach revolutionizes the way enterprises interact with their clients, fostering stronger relationships and driving sustained growth.
Description
IBM Z Anomaly Analytics is a sophisticated software solution designed to detect and categorize anomalies, enabling organizations to proactively address operational challenges within their environments. By leveraging historical log and metric data from IBM Z, the software constructs a model that represents typical operational behavior. This model is then utilized to assess real-time data for any deviations that indicate unusual behavior. Following this, a correlation algorithm systematically organizes and evaluates these anomalies, offering timely alerts to operational teams regarding potential issues. In the fast-paced digital landscape today, maintaining the availability of essential services and applications is crucial. For businesses operating with hybrid applications, including those on IBM Z, identifying the root causes of issues has become increasingly challenging due to factors such as escalating costs, a shortage of skilled professionals, and shifts in user behavior. By detecting anomalies in both log and metric data, organizations can proactively uncover operational issues, thereby preventing expensive incidents and ensuring smoother operations. Ultimately, this advanced analytics capability not only enhances operational efficiency but also supports better decision-making processes within enterprises.
API Access
Has API
API Access
Has API
Integrations
IBM Z
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Afiniti
Founded
2005
Country
United States
Website
afiniti.com
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/z-anomaly-analytics
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
