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Description
A technology-focused platform designed for consumer insights teams enables the mapping of insights across various media, digital, and shopper interactions, facilitating the creation of emotionally resonant customer experiences while optimizing the customer journey to enhance conversion rates. Additionally, it provides valuable insights into emotion, attention, engagement, and visibility. For UX teams, it offers a usability testing and analytics platform that evaluates attention, engagement, and emotional responses throughout user journeys, allowing for the testing of prototypes, mockups, websites, applications, and chatbots. This platform helps in pinpointing crucial UI elements that attract customer attention, ensuring the delivery of emotionally optimized user experiences that drive higher conversion rates. Furthermore, it leverages Emotion Insights to craft exceptional customer experiences, utilizing Facial Coding APIs to assess emotional responses at scale through single face emotion recognition, in-the-wild multi-face emotion recognition, and recorded video emotion analysis. The platform is capable of testing stimuli across diverse modes and channels such as videos, print advertisements, planograms, package designs, websites, applications, and chatbots, ensuring comprehensive insights into consumer behavior and emotional engagement. This multifaceted approach empowers brands to refine their strategies and create impactful interactions with their audience.
Description
Giftpack is an Operating System of Emotional Intelligence for Enterprises — a scalable SaaS platform that redefines how organizations foster human connection through AI-powered, cross-border incentive automation. We empower HR, sales, and marketing teams to deliver personalized emotional touchpoints at scale, seamlessly embedding emotional intelligence into onboarding, retention, customer loyalty, and partner engagement — all without the operational burden of traditional gifting.
Our platform addresses a fundamental challenge in modern business: how to maintain meaningful human connections while scaling operations globally. Traditional approaches to employee recognition, client appreciation, and partner engagement often fall short due to manual processes, cultural barriers, and lack of personalization. Giftpack solves this by combining artificial intelligence with deep understanding of emotional triggers that drive business relationships.
The platform integrates seamlessly with existing business systems — CRM, HRIS, ATS, and thousands of other applications — enabling automated yet authentic recognition moments. Teams can set up intelligent workflows that respond to specific triggers: new employee milestones, sales achievements, client anniversaries, or partnership developments. Each interaction is personalized using data insights while respecting cultural preferences across global markets.
Rather than replacing human judgment, Giftpack amplifies emotional intelligence by providing the infrastructure to act on relationship-building opportunities at scale. The result is stronger workplace culture, deeper client loyalty, and more productive partnerships — all measurable through comprehensive analytics that demonstrate the ROI of emotional capital in business success.
API Access
Has API
API Access
Has API
Integrations
Airtable
Amazon Web Services (AWS)
Asana
Calendly
Facebook
GitHub
Google Cloud Platform
Google Sheets
HubSpot CRM
Intercom
Integrations
Airtable
Amazon Web Services (AWS)
Asana
Calendly
Facebook
GitHub
Google Cloud Platform
Google Sheets
HubSpot CRM
Intercom
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$0 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Affect Lab
Founded
2016
Country
India
Website
affectlab.io
Vendor Details
Company Name
Giftpack
Country
United States
Website
giftpack.ai/
Product Features
Emotion Recognition
Facial Emotions
Facial Expression Analysis
Machine Learning
Photo Emotions
Speech Emotions
Video Emotions
Written Text Emotions
Usability Testing
A/B Testing
Annotations
Audience Targeting
Heatmaps
Impression Testing
Mobile Testing
Moderated Usability Testing
Prototype Testing
Quantitative Metrics
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription
