Average Ratings 3 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

AeroAdmin serves as a comprehensive tool designed to handle various daily tasks in both professional and personal settings. This remote desktop software is free to use, requires no installation or complex setup, and is immediately operational upon download, facilitating seamless connections between computers across different local area networks and those situated behind NAT. Highlighted Features: > No Installation or Configuration Needed > Enables Connections Between Diverse LANs and Operates Behind NAT > Provides Unattended Access to Remote PCs and Servers > Employs Robust AES and RSA Encryption for Security > Ideal for Quick and Efficient Remote Assistance

Description

Customers can initiate a tech support session conveniently by either downloading a lightweight application or simply clicking an icon on their desktop, eliminating the need for prior installation. This allows you to gain immediate access to their computer. Once the remote support session concludes, future access is only possible with their explicit invitation, ensuring that your clients enjoy maximum privacy and reassurance. If you happen to be unavailable, customers have the option to set a 12-hour window during which you can connect while the computer remains unattended. Furthermore, you can receive a text message alerting you when a customer is ready for assistance. By selecting a customer from a list, you can access their computer at any time, provided you obtain one-time permission for unattended remote access. This arrangement allows for repeated access as needed. Additionally, customers can leave messages, request to be connected to another team member, or even automatically connect you when you log in. You will be able to view and control your customer’s computer just as if you were sitting right in front of it, creating a seamless support experience. This level of accessibility and flexibility significantly enhances the efficiency of your tech support services.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$89.99/year
Free Trial
Free Version

Pricing Details

$29 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AeroAdmin

Founded

2012

Country

United States

Website

aeroadmin.com/en/index.html

Vendor Details

Company Name

Instant Housecall

Founded

2005

Country

Canada

Website

www.instanthousecall.com

Product Features

Employee Monitoring

Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Product Features

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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