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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Activate serves as a comprehensive solution for enterprise management and automation, focusing on the management of user Identity, Access, and Digital Workspace. It offers full integration with Microsoft Suite products, including Active Directory, Office 365, and Azure AD. With Activate, users have the capability to request, approve, and oversee essential IT systems like Active Directory, Exchange, Office 365, and Azure for themselves and their colleagues within the organization. The combination of Identity Management and Service Management into one product facilitates efficient oversight of a user's Lifecycle, encompassing everything from On-boarding to Off-boarding. Additionally, Activate employs virtual LDAP technology, allowing Azure AD to be managed similarly to Active Directory. This innovative approach ensures that services can transition from on-premise configurations to cloud environments smoothly, maintaining uninterrupted user experiences. By streamlining these processes, Activate enhances operational efficiency and user satisfaction across the organization.

Description

K-Fuze CMS is an innovative Customer Management System that seamlessly integrates website creation and management, customer relationship management, and knowledge/content management into a single, user-friendly online self-help platform. This solution can be utilized in the cloud or installed on-premise for enterprise needs, making it versatile for diverse organizational requirements. K-Fuze CMS is particularly beneficial for entities seeking a comprehensive customer care system that effectively addresses all interactions between clients and users. It provides a robust incident and ticket management framework suitable for various customer engagement scenarios. Users can efficiently organize, manage, and share FAQs, documents, multimedia, and rich-text content. The design of K-Fuze CMS caters to small and medium-sized businesses as well as larger enterprises, ensuring broad applicability. Furthermore, all applications within K-Fuze CMS are hosted on the Microsoft Azure cloud, which guarantees high availability, scalability, and built-in redundancy to meet the operational demands of its users. This makes K-Fuze CMS an exceptional choice for organizations aiming to elevate their customer service capabilities.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Active Directory
LDAP
Microsoft 365
Microsoft Azure
Microsoft Entra ID
Microsoft Exchange

Integrations

Active Directory
LDAP
Microsoft 365
Microsoft Azure
Microsoft Entra ID
Microsoft Exchange

Pricing Details

$5.00/one-time/user
Free Trial
Free Version

Pricing Details

$16 per user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Activate

Website

www.activatelive.com

Vendor Details

Company Name

Ridgehead Software

Founded

2006

Country

United States

Website

www.ridgehead.com

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Identity Management

Access Certification
Compliance Management
Multifactor Authentication
Password Management
Privileged Account Management
Self-Service Access Request
Single Sign On
User Activity Monitoring
User Provisioning

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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