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Description
We are a financial technology firm established with the goal of enhancing self-service options, promoting transparency, facilitating risk sharing, and improving supply-chain processes within the international financial services sector. The ‘AccessFintech’ Synergy DataLake provides a platform for optimizing workflows through collaborative efforts, leveraging both data and shared technological access. Our interconnected network of shared data and self-service offerings not only enhances and diversifies data, workflows, and technologies throughout the transaction lifecycle but also fosters greater transparency, accelerates resolution times, reduces failures, and provides valuable benchmarking insights. Additionally, we offer self-service tools for automating transactions, resolving issues, and making decisions in environments with multiple providers. By assessing and managing risk, we help optimize workflows and workforce efficiency, recommend tailored solutions, distribute workloads, and monitor actions effectively. Furthermore, our benchmarking insights serve as a powerful means for continuous improvement and cost reduction. In summary, our innovative approach aims to transform the financial services landscape by enabling smarter decision-making and actionable insights.
Description
Broadcom Service Desk Manager is a comprehensive IT service management platform built to help organizations modernize support operations and deliver faster issue resolution across the enterprise. The solution combines collaborative self-service tools, intelligent automation, and advanced analytics to improve both analyst productivity and end-user satisfaction. Its xFlow Analyst Experience provides personalized workspaces, contextual information, and integrated tools that help support teams resolve incidents more effectively. Service Point delivers a search-focused self-service portal that empowers users to independently access services, support information, and knowledge resources. The platform also supports mobile access, enabling analysts and users to manage support activities from virtually any device and location. Integrated NLP-based ticket categorization and automated workflows streamline incident prioritization, assignment, and resolution processes. Service Desk Manager includes advanced change management and root cause analysis capabilities that work alongside a comprehensive Configuration Management Database (CMDB) to improve operational visibility and control. Embedded dashboards, cost reporting, and business analytics tools provide organizations with actionable insights into service performance and operational efficiency. By combining intelligent automation, flexible support experiences, and enterprise-grade service management capabilities, Broadcom Service Desk Manager helps organizations improve service delivery, reduce operational complexity, and strengthen IT support operations.
API Access
Has API
API Access
Has API
Integrations
ABCP Suite
Axonius
Broadridge Risk Master
Chronicle SOAR
Decimal
Finastra KTP
OpsHub
Symphony
UniAgent
Integrations
ABCP Suite
Axonius
Broadridge Risk Master
Chronicle SOAR
Decimal
Finastra KTP
OpsHub
Symphony
UniAgent
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AccessFintech
Founded
2016
Country
Israel
Website
www.accessfintech.com
Vendor Details
Company Name
Broadcom
Founded
1991
Country
United States
Website
www.broadcom.com/products/software/service-management/service-desk-manager
Product Features
Financial Services
Analytics
Branch Optimization
Channel Management
Compliance Management
Customer Engagement
Performance Management
Risk Management
Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
