Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We are a financial technology firm established with the goal of enhancing self-service options, promoting transparency, facilitating risk sharing, and improving supply-chain processes within the international financial services sector. The ‘AccessFintech’ Synergy DataLake provides a platform for optimizing workflows through collaborative efforts, leveraging both data and shared technological access. Our interconnected network of shared data and self-service offerings not only enhances and diversifies data, workflows, and technologies throughout the transaction lifecycle but also fosters greater transparency, accelerates resolution times, reduces failures, and provides valuable benchmarking insights. Additionally, we offer self-service tools for automating transactions, resolving issues, and making decisions in environments with multiple providers. By assessing and managing risk, we help optimize workflows and workforce efficiency, recommend tailored solutions, distribute workloads, and monitor actions effectively. Furthermore, our benchmarking insights serve as a powerful means for continuous improvement and cost reduction. In summary, our innovative approach aims to transform the financial services landscape by enabling smarter decision-making and actionable insights.
Description
Broadcom Service Desk Manager is a comprehensive IT service management platform built to help organizations modernize support operations and deliver faster issue resolution across the enterprise. The solution combines collaborative self-service tools, intelligent automation, and advanced analytics to improve both analyst productivity and end-user satisfaction. Its xFlow Analyst Experience provides personalized workspaces, contextual information, and integrated tools that help support teams resolve incidents more effectively. Service Point delivers a search-focused self-service portal that empowers users to independently access services, support information, and knowledge resources. The platform also supports mobile access, enabling analysts and users to manage support activities from virtually any device and location. Integrated NLP-based ticket categorization and automated workflows streamline incident prioritization, assignment, and resolution processes. Service Desk Manager includes advanced change management and root cause analysis capabilities that work alongside a comprehensive Configuration Management Database (CMDB) to improve operational visibility and control. Embedded dashboards, cost reporting, and business analytics tools provide organizations with actionable insights into service performance and operational efficiency. By combining intelligent automation, flexible support experiences, and enterprise-grade service management capabilities, Broadcom Service Desk Manager helps organizations improve service delivery, reduce operational complexity, and strengthen IT support operations.
API Access
Has API
Yes
API Access
Has API
No
Integrations
ABCP Suite
Yes
Axonius
No
Broadridge Risk Master
Yes
Chronicle SOAR
No
Decimal
Yes
Finastra KTP
Yes
OpsHub
No
Symphony
Yes
UniAgent
No
Integrations
ABCP Suite
No
Axonius
Yes
Broadridge Risk Master
No
Chronicle SOAR
Yes
Decimal
No
Finastra KTP
No
OpsHub
Yes
Symphony
No
UniAgent
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
AccessFintech
Founded
2016
Country
Israel
Website
www.accessfintech.com
Vendor Details
Company Name
Broadcom
Founded
1991
Country
United States
Website
www.broadcom.com/products/software/service-management/service-desk-manager
Product Features
Financial Services
Analytics
No
Branch Optimization
No
Channel Management
No
Compliance Management
No
Customer Engagement
No
Performance Management
No
Risk Management
No
Product Features
IT Service
Contract Management
No
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
Yes
Release Management
No
Self Service Portal
Yes
Service Catalog
No
Service Reporting
No
Ticket Management
No
ITSM
Asset Tracking
Yes
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
Yes
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
No