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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We are a financial technology firm established with the goal of enhancing self-service options, promoting transparency, facilitating risk sharing, and improving supply-chain processes within the international financial services sector. The ‘AccessFintech’ Synergy DataLake provides a platform for optimizing workflows through collaborative efforts, leveraging both data and shared technological access. Our interconnected network of shared data and self-service offerings not only enhances and diversifies data, workflows, and technologies throughout the transaction lifecycle but also fosters greater transparency, accelerates resolution times, reduces failures, and provides valuable benchmarking insights. Additionally, we offer self-service tools for automating transactions, resolving issues, and making decisions in environments with multiple providers. By assessing and managing risk, we help optimize workflows and workforce efficiency, recommend tailored solutions, distribute workloads, and monitor actions effectively. Furthermore, our benchmarking insights serve as a powerful means for continuous improvement and cost reduction. In summary, our innovative approach aims to transform the financial services landscape by enabling smarter decision-making and actionable insights.

Description

Broadcom Service Desk Manager is a comprehensive IT service management platform built to help organizations modernize support operations and deliver faster issue resolution across the enterprise. The solution combines collaborative self-service tools, intelligent automation, and advanced analytics to improve both analyst productivity and end-user satisfaction. Its xFlow Analyst Experience provides personalized workspaces, contextual information, and integrated tools that help support teams resolve incidents more effectively. Service Point delivers a search-focused self-service portal that empowers users to independently access services, support information, and knowledge resources. The platform also supports mobile access, enabling analysts and users to manage support activities from virtually any device and location. Integrated NLP-based ticket categorization and automated workflows streamline incident prioritization, assignment, and resolution processes. Service Desk Manager includes advanced change management and root cause analysis capabilities that work alongside a comprehensive Configuration Management Database (CMDB) to improve operational visibility and control. Embedded dashboards, cost reporting, and business analytics tools provide organizations with actionable insights into service performance and operational efficiency. By combining intelligent automation, flexible support experiences, and enterprise-grade service management capabilities, Broadcom Service Desk Manager helps organizations improve service delivery, reduce operational complexity, and strengthen IT support operations.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ABCP Suite Yes 
Axonius No 
Broadridge Risk Master Yes 
Chronicle SOAR No 
Decimal Yes 
Finastra KTP Yes 
OpsHub No 
Symphony Yes 
UniAgent No 

Integrations

ABCP Suite No 
Axonius Yes 
Broadridge Risk Master No 
Chronicle SOAR Yes 
Decimal No 
Finastra KTP No 
OpsHub Yes 
Symphony No 
UniAgent Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

AccessFintech

Founded

2016

Country

Israel

Website

www.accessfintech.com

Vendor Details

Company Name

Broadcom

Founded

1991

Country

United States

Website

www.broadcom.com/products/software/service-management/service-desk-manager

Product Features

Financial Services

Analytics No 
Branch Optimization No 
Channel Management No 
Compliance Management No 
Customer Engagement No 
Performance Management No 
Risk Management No 

Product Features

IT Service

Contract Management No 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management No 
Self Service Portal Yes 
Service Catalog No 
Service Reporting No 
Ticket Management No 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management Yes 
Dashboard No 
Incident Management No 
Problem Management No 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal No 

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