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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Access Unify is an end-to-end information lifecycle management platform built to help organizations manage both physical and digital information from a single connected environment. The platform centralizes records management, retention governance, healthcare archiving, and energy data organization into one unified system. Businesses can use Access Unify to improve how they store, retrieve, secure, govern, and manage information throughout every stage of its lifecycle. The platform eliminates fragmented systems and disconnected workflows by creating a seamless experience for managing records, compliance, and operational data. Access Unify | Records helps organizations modernize records storage, retrieval, digitization, and lifecycle governance with AI-assisted indexing and streamlined workflows. Access Unify | Lifecycle automates retention schedules, privacy alignment, and defensible disposition processes using continuously updated global legal intelligence. Access Unify | Energy centralizes well files, land records, geospatial data, and operational assets into a searchable digital environment for energy organizations. Access Unify | Health securely archives EHR, EMR, financial, and clinical data while supporting healthcare compliance and legacy system consolidation. The platform also provides rapid digital access, advanced search capabilities, metadata management, and automated governance tools that improve efficiency and reduce operational risk. With predictable flat-rate pricing and scalable infrastructure, Access Unify helps organizations modernize information management while maintaining long-term compliance and accessibility.

Description

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Access Unify | Energy Yes 
Access Unify | Lifecycle Yes 
Adobe Experience Manager No 
Adobe Marketo Engage No 
Aha! No 
Apache Solr No 
Appinium No 
Contentful No 
Discourse No 
Docebo No 
Dropbox No 
Jira No 
Jive No 
MadCap Flare No 
Microsoft Teams No 
Model Context Protocol (MCP) No 
Salesforce No 
Seismic No 
ServiceNow No 
Vidyard No 

Integrations

Access Unify | Energy No 
Access Unify | Lifecycle No 
Adobe Experience Manager Yes 
Adobe Marketo Engage Yes 
Aha! Yes 
Apache Solr Yes 
Appinium Yes 
Contentful Yes 
Discourse Yes 
Docebo Yes 
Dropbox Yes 
Jira Yes 
Jive Yes 
MadCap Flare Yes 
Microsoft Teams Yes 
Model Context Protocol (MCP) Yes 
Salesforce Yes 
Seismic Yes 
ServiceNow Yes 
Vidyard Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Access

Founded

2004

Country

United States

Website

www.accesscorp.com/access-unify/

Vendor Details

Company Name

SearchUnify

Founded

2008

Country

India

Website

www.searchunify.com

Product Features

HR Compliance

Alerts / Notifications Yes 
Certifications Management Yes 
Communication Tools Yes 
Customizable HR Documents Yes 
Document Management Yes 
Records Management Yes 
Regulations Monitoring Yes 
Reporting / Analytics Yes 
Roles / Permissions Yes 
Version Control No 
Workflow Management No 

Product Features

Enterprise Search

AI / Machine Learning Yes 
Faceted Search / Filtering Yes 
Full Text Search Yes 
Fuzzy Search Yes 
Indexing Yes 
Text Analytics Yes 
eDiscovery Yes 

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