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Description
Access Unify is an end-to-end information lifecycle management platform built to help organizations manage both physical and digital information from a single connected environment. The platform centralizes records management, retention governance, healthcare archiving, and energy data organization into one unified system. Businesses can use Access Unify to improve how they store, retrieve, secure, govern, and manage information throughout every stage of its lifecycle. The platform eliminates fragmented systems and disconnected workflows by creating a seamless experience for managing records, compliance, and operational data. Access Unify | Records helps organizations modernize records storage, retrieval, digitization, and lifecycle governance with AI-assisted indexing and streamlined workflows. Access Unify | Lifecycle automates retention schedules, privacy alignment, and defensible disposition processes using continuously updated global legal intelligence. Access Unify | Energy centralizes well files, land records, geospatial data, and operational assets into a searchable digital environment for energy organizations. Access Unify | Health securely archives EHR, EMR, financial, and clinical data while supporting healthcare compliance and legacy system consolidation. The platform also provides rapid digital access, advanced search capabilities, metadata management, and automated governance tools that improve efficiency and reduce operational risk. With predictable flat-rate pricing and scalable infrastructure, Access Unify helps organizations modernize information management while maintaining long-term compliance and accessibility.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
API Access
Has API
Integrations
Access Unify | Energy
Access Unify | Lifecycle
Adobe Experience Manager
Adobe Marketo Engage
Confluence
Docebo
Guru
Jira
Jive
MadCap Flare
Integrations
Access Unify | Energy
Access Unify | Lifecycle
Adobe Experience Manager
Adobe Marketo Engage
Confluence
Docebo
Guru
Jira
Jive
MadCap Flare
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Access
Founded
2004
Country
United States
Website
www.accesscorp.com/access-unify/
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
HR Compliance
Alerts / Notifications
Certifications Management
Communication Tools
Customizable HR Documents
Document Management
Records Management
Regulations Monitoring
Reporting / Analytics
Roles / Permissions
Version Control
Workflow Management
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
