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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

We address the challenges of digital identity and financial fraud risks, making it easier for your organization to safeguard itself. With our background as former in-house fraud and risk managers, we possess a deep understanding of the intricate and evolving threats that organizations encounter on a daily basis. Our platform is the most extensive solution available, designed to tackle your digital risks effectively. Are you employing a reactive strategy for fraud prevention and often feel one step behind? Our extensive suite of fraud management solutions empowers you to take charge and enables you to proactively detect online fraud threats. We deliver a real-time assessment of risk for each transaction through our award-winning technology, which evaluates risk based on factors such as device intelligence, behavioral patterns, geographic data, customer characteristics, payment details, and information pertaining to the purchase and associated transactions. By leveraging advanced machine learning models alongside established rules, we can distinguish between legitimate customers, minimize manual reviews, and flag potentially risky transactions, ensuring that your organization remains a step ahead in the fight against fraud. This proactive stance not only enhances security but also boosts overall operational efficiency.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Amazon Web Services (AWS) No 
Ekata Yes 
Genesys Cloud CX No 
GigaSECURE No 
Gigamon No 
InteractionSync No 
NuDetect Yes 
Verizon Cloud No 

Integrations

Amazon Connect Yes 
Amazon Web Services (AWS) Yes 
Ekata No 
Genesys Cloud CX Yes 
GigaSECURE Yes 
Gigamon Yes 
InteractionSync Yes 
NuDetect No 
Verizon Cloud Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Accertify

Founded

2007

Country

United States

Website

www.accertify.com

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Product Features

Chargeback Management

Chargeback Dispute Management No 
Chargeback Insurance No 
Chargeback Prevention No 
Chargeback Recovery No 
For Banks / Issuers No 
For Merchants No 
For Suppliers / Manufacturers / Distributors No 
Fraud Detection No 
Reporting / Analytics No 

Fraud Detection

Access Security Management No 
Check Fraud Monitoring No 
Custom Fraud Parameters No 
For Banking No 
For Crypto No 
For Insurance Industry No 
For eCommerce No 
Internal Fraud Monitoring No 
Investigator Notes No 
Pattern Recognition No 
Transaction Approval No 

Payment Gateways

ACH / eCheck support No 
Buyer Authentication No 
Credit / Debit Support No 
Customer Information Storage No 
Fraud Prevention No 
Invoicing No 
Multi-Currency No 
PCI Compliance No 
Point-of-Sale (POS) No 
Recurring Billing / Subscriptions No 
Reporting / Analytics No 

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