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Description
Abacus.AI stands out as the pioneering end-to-end autonomous AI platform, designed to facilitate real-time deep learning on a large scale tailored for typical enterprise applications. By utilizing our cutting-edge neural architecture search methods, you can create and deploy bespoke deep learning models seamlessly on our comprehensive DLOps platform. Our advanced AI engine is proven to boost user engagement by a minimum of 30% through highly personalized recommendations. These recommendations cater specifically to individual user preferences, resulting in enhanced interaction and higher conversion rates. Say goodbye to the complexities of data management, as we automate the creation of your data pipelines and the retraining of your models. Furthermore, our approach employs generative modeling to deliver recommendations, ensuring that even with minimal data about a specific user or item, you can avoid the cold start problem. With Abacus.AI, you can focus on growth and innovation while we handle the intricacies behind the scenes.
Description
Microsoft Dynamics 365 Contact Center serves as a comprehensive cloud-based solution for customer service, combining customer engagement, communication, and analytics into a single platform. This system enables businesses to handle customer interactions through various channels, such as voice, chat, email, and social media, thereby delivering a cohesive omnichannel experience. By leveraging AI and automation, the platform boosts agent efficiency through functionalities like sentiment analysis, real-time insights, and guided workflows. Additionally, it seamlessly integrates with other Microsoft products, including Teams and Power BI, to support collaboration and data-driven decision-making. Organizations benefit from customizable dashboards and analytics that allow them to track key performance indicators (KPIs) and refine their customer service approaches. Microsoft Dynamics 365 Contact Center is particularly well-suited for businesses aiming to elevate customer satisfaction and enhance operational efficiency. Ultimately, this robust solution not only improves service delivery but also empowers organizations to adapt to evolving customer needs.
API Access
Has API
API Access
Has API
Integrations
ChatLLM
Dynamics 365 Customer Service
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
Integrations
ChatLLM
Dynamics 365 Customer Service
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$110/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Abacus.AI
Founded
2019
Country
United States
Website
abacus.ai/
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
www.microsoft.com/en-us/dynamics-365/products/contact-center
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Deep Learning
Convolutional Neural Networks
Document Classification
Image Segmentation
ML Algorithm Library
Model Training
Neural Network Modeling
Self-Learning
Visualization
Machine Learning
Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization
Natural Language Processing
Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
