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Average Ratings 7 Ratings

Total
ease
features
design
support

Description

AWS Communication Developer Services (CDS) provides a suite of cloud-based APIs and SDKs designed to seamlessly integrate communication features into applications or websites, requiring little coding effort. Leverage advanced tools to distribute promotions and marketing communications while ensuring high deliverability to email inboxes and targeting specific audience segments. Create applications or websites using robust video technology suitable for various uses including telehealth, educational platforms, and field support. Develop an interactive voice response (IVR) system capable of handling touch-tone inputs, conversational voice bots, and text-to-speech functions. Automate messaging with workflows that send communications at optimal times, utilizing event-triggered cross-channel messaging for enhanced engagement. Additionally, track message delivery using both static and dynamic segmented lists to analyze the effectiveness of your campaigns. This comprehensive approach ensures that businesses can effectively connect with their audiences across multiple platforms.

Description

Sendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET. Sendbird’s AI Agent Platform enables businesses to automate customer support across a wide range of channels, including SMS, web, mobile apps, and social media. This solution leverages AI to provide proactive, continuous support by anticipating customer needs and engaging them on their preferred platforms. Businesses can build and manage their own AI agents with an easy-to-use interface, ensuring smooth customer interactions. The platform integrates seamlessly with existing systems, providing businesses with insights into customer conversations, improving agent performance, and offering reliable support in high-traffic environments.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Firebase No 
Flutter No 
JavaScript No 
Median.co No 
MobiRoller No 
Product-Led Alliance No 
Quickwork No 
React No 
React Native No 
Ringg AI No 
Shoutem No 
Therappy No 
Unity No 
VEVS Boat Rental Software No 
VEVS Car Rental Software No 
WhatsApp No 
Workers by Delos No 

Integrations

Firebase Yes 
Flutter Yes 
JavaScript Yes 
Median.co Yes 
MobiRoller Yes 
Product-Led Alliance Yes 
Quickwork Yes 
React Yes 
React Native Yes 
Ringg AI Yes 
Shoutem Yes 
Therappy Yes 
Unity Yes 
VEVS Boat Rental Software Yes 
VEVS Car Rental Software Yes 
WhatsApp Yes 
Workers by Delos Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$399/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Amazon

Founded

1994

Country

United States

Website

aws.amazon.com/business-applications/cds/

Vendor Details

Company Name

Sendbird

Founded

2012

Country

United States

Website

sendbird.com

Product Features

Cloud Communication Platform

Audio / Video Conferencing No 
Call Center No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
IVR / Voice Recognition No 

Product Features

Application Development

Access Controls/Permissions Yes 
Code Assistance Yes 
Code Refactoring Yes 
Collaboration Tools Yes 
Compatibility Testing Yes 
Data Modeling Yes 
Debugging No 
Deployment Management Yes 
Graphical User Interface Yes 
Mobile Development Yes 
No-Code No 
Reporting/Analytics Yes 
Software Development Yes 
Source Control Yes 
Testing Management No 
Version Control Yes 
Web App Development Yes 

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Cloud Communication Platform

Audio / Video Conferencing Yes 
Call Center No 
Call Recording No 
Call Routing No 
Chat / Messaging Yes 
Fax Management No 
File Sharing No 
IVR / Voice Recognition No 

Customer Communications Management

Batch Communications No 
Chat / Messaging Yes 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

Mobile App Development

Access Controls / Permissions Yes 
Any App Development Language Yes 
Collaboration Tools Yes 
Compatibility Testing Yes 
Data Modeling Yes 
Debugging No 
Drag and Drop Editor Yes 
Enterprise Mobility (EMM/MAM) No 
FaceID and TouchID No 
For Consumer Apps Yes 
For Enterprise Apps Yes 
Integration Options Yes 
Mobile App Security No 
Multi-Factor Authentication (MFA) Yes 
Multiple Apps from Same Base Yes 
No Dependencies No 
No-Code No 
Reporting / Analytics Yes 
Single Sign-On (SSO) Yes 
Source Control Yes 
Visual Editor No 

Video Conferencing

Electronic Hand Raising No 
Mobile Access Yes 
On-Demand Webcasting Yes 
Presentation Streaming Yes 
Presentation Tools No 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability No 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard No 

Alternatives

Alternatives

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