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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

AVEVA InTouch HMI is a renowned software solution for HMI visualization that enables users to pursue operational excellence more effectively. This software goes beyond basic graphics, allowing for the creation of impactful content that enhances productivity across the entire enterprise while also reducing costs. With AVEVA InTouch HMI, operators can refine their routine interactions with industrial automation systems, leading to a measurable improvement in their effectiveness. The software’s exceptional situational awareness libraries equip operators with the contextual data necessary to swiftly and accurately tackle unusual situations, preventing potential disruptions to operations. Employed in over a third of industrial facilities worldwide and applicable across diverse sectors, AVEVA InTouch HMI consistently provides significant business benefits by promoting simplicity in engineering, agility in operations, and mastery of real-time performance. By leveraging this powerful tool, companies can ensure a more streamlined approach to managing their operational challenges.

Description

Intouch Insight's powerful Customer Experience Management (CEM) software allows brands to drive business improvement through better experiences. Intouch makes it easy for customers to provide feedback via any source: surveys, email, SMS, online reviews, call center, or social media. There are hundreds of integrations that seamlessly combine feedback and data from any source such as CRM, POS sensors, mystery shopping, IoT sensors, and many more to give a complete view on customer experience and business performance. The platform offers unlimited role-based dashboards as well as an AI-powered reporting engine that can provide predictive analytics and robust reporting. The platform offers automated case management tools that allow customers to respond to feedback and close the loop with them. Businesses can use the platform's patent-pending technology to create Action Campaigns™ that drive action at the frontlines, make proactive improvements in CX, measure the impact of actions on business metrics, and take advantage of the platform's patent-pending technology.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

DataPortia
InfoTrack
IntouchCheck
Microsoft Excel
NetSuite
SAP Analytics Cloud

Integrations

DataPortia
InfoTrack
IntouchCheck
Microsoft Excel
NetSuite
SAP Analytics Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AVEVA

Founded

1967

Country

United Kingdom

Website

sw.aveva.com/monitor-and-control/hmi-supervisory-and-control/intouch-hmi-standard-edition

Vendor Details

Company Name

Intouch Insight

Founded

1992

Country

United States & Canada

Website

www.intouchinsight.com

Product Features

HMI

SCADA

Alarm Management
Archiving & Retention
Dashboard Designer
Data Aggregation
Data Visualization
HMI Integration
Hardware Integration
Real-time Monitoring

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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