Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ATSG has leveraged its extensive experience and best practices as a managed services provider to develop a cohesive and automated management platform that integrates top-notch personnel, processes, and technologies. Central to this initiative is the ATSG IT platform, which offers a robust and unified suite of IT management applications, tools, business processes, and resources tailored to deliver superior services, support, and experiences for our clients. This Enterprise Information Technology Service Management (ITSM) platform is designed to oversee all IT services effectively. It adheres to the latest ITIL framework, facilitating the management of service operations, design, and transitions, as well as promoting continual service improvement, reporting, and analytics. Moreover, ATSG provides cutting-edge automated infrastructure management for networks, systems, and storage, complemented by extensive remote infrastructure management capabilities. Our commitment to excellence ensures that we not only meet but also anticipate the evolving needs of our customers in a rapidly changing technological landscape.
Description
Enhance collaboration within a connected enterprise. Driven by the forces of digital transformation, a growing number of organizations are discovering that conventional IT service management standards are becoming obsolete in the face of their swiftly evolving IT and business demands. Contemporary service management platforms not only provide essential support for ITIL, self-service for end-users, and management of changes and assets, but they also facilitate genuine, interconnected enterprise services for various departments such as HR, marketing, and facilities—all on a platform that requires no coding. Enterprise service management involves implementing service management principles beyond IT, extending its benefits throughout the organization. By utilizing a unified platform for comprehensive service management, including IT service management, organizations can customize portals for diverse departments, streamline routing and workflows, maintain a centralized information repository, and effectively monitor and report on results. This approach enables the management of work orders, assets, preventative maintenance, and projects, while also allowing for the assignment and tracking of all resources, significantly improving operational efficiency. In this way, businesses can not only adapt to change but also thrive in a competitive landscape.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Docusign
No
GitHub
No
Google Drive
No
Microsoft Entra ID
No
Microsoft Excel
No
Microsoft Teams
No
SAP Cloud Platform
No
SQL Server
No
Salesforce
No
Slack
No
Integrations
Docusign
Yes
GitHub
Yes
Google Drive
Yes
Microsoft Entra ID
Yes
Microsoft Excel
Yes
Microsoft Teams
Yes
SAP Cloud Platform
Yes
SQL Server
Yes
Salesforce
Yes
Slack
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ATSG
Founded
1994
Country
United States
Website
www.atsg.net/platform/
Vendor Details
Company Name
TeamDynamix
Founded
2001
Country
United States
Website
www.teamdynamix.com/enterprise-service-management-esm/
Product Features
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
No
Hardware Inventory
No
IT Budgeting
No
License Management
No
Patch Management
No
Remote Access
No
Scheduling
No
Software Inventory
No
User Activity Monitoring
No
Product Features
Event Management
Attendee Management
No
Badge Management
No
Conferences / Conventions
No
Exhibit / Vendor Management
No
Gamification
No
Room Block Management
No
Social Media Promotion
No
Sponsorship Management
No
Surveys & Feedback
No
Ticketing
No
Volunteer Management
No
Weddings / Parties
No
Facility Management
Asset Management
No
Commercial Properties
No
Equipment Management
No
Facility Scheduling
No
Incident Management
No
Inspection Management
No
Inventory Control
No
Maintenance Tracking
No
Preventive Maintenance
No
Residential Properties
No
Room Scheduling
No
Schools
No
Space Planning
No
Vendor Management
No
Visitor Management
No
Work Order Management
No
Human Resources
360 Degree Feedback
No
Applicant Tracking
No
Attendance Management
No
Benefits Management
No
Career Development Planning
No
Compensation Management
No
Compliance Management
No
Employee Database
No
Employee Lifecycle Management
No
Onboarding
No
Payroll Management
No
Performance Management
No
Recruiting Management
No
Self Service Portal
No
Succession Planning
No
Time & Attendance Management
No
Time Off Management
No
Timesheets
No
Training Management
No