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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

ATSG has leveraged its extensive experience and best practices as a managed services provider to develop a cohesive and automated management platform that integrates top-notch personnel, processes, and technologies. Central to this initiative is the ATSG IT platform, which offers a robust and unified suite of IT management applications, tools, business processes, and resources tailored to deliver superior services, support, and experiences for our clients. This Enterprise Information Technology Service Management (ITSM) platform is designed to oversee all IT services effectively. It adheres to the latest ITIL framework, facilitating the management of service operations, design, and transitions, as well as promoting continual service improvement, reporting, and analytics. Moreover, ATSG provides cutting-edge automated infrastructure management for networks, systems, and storage, complemented by extensive remote infrastructure management capabilities. Our commitment to excellence ensures that we not only meet but also anticipate the evolving needs of our customers in a rapidly changing technological landscape.

Description

Aranda Service Management is a comprehensive IT Service Management (ITSM) software that aims to boost productivity within organizations by offering automated service solutions. It adheres to ITIL 4 best practices and features a user-friendly portal alongside self-service capabilities, which allow clients to submit requests, track the status of their cases, and access a centralized knowledge repository for self-management around the clock. Key advanced features include a priority matrix, financial oversight, structured approval workflows, import/export options, and tools for collecting satisfaction feedback. By incorporating artificial intelligence and machine learning, it provides top-tier self-service experiences while simultaneously lowering support expenses. Additionally, it accommodates multi-project environments, enabling businesses to oversee various service domains beyond IT without the need for extra infrastructure, thus promoting seamless operational efficiency. This flexibility makes it an invaluable asset for organizations looking to streamline their IT and service management processes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aranda Data Safe
Aranda Device Management
Aranda Field Service
Azure DevOps
Gmail
Google Drive
Google Meet
Google Workspace
Jira
LDAP
Microsoft 365
Microsoft Azure
Microsoft Copilot
Microsoft Power Automate
Microsoft Power BI
Microsoft Teams
OpenAI
ServiceNow
WhatsApp

Integrations

Aranda Data Safe
Aranda Device Management
Aranda Field Service
Azure DevOps
Gmail
Google Drive
Google Meet
Google Workspace
Jira
LDAP
Microsoft 365
Microsoft Azure
Microsoft Copilot
Microsoft Power Automate
Microsoft Power BI
Microsoft Teams
OpenAI
ServiceNow
WhatsApp

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ATSG

Founded

1994

Country

United States

Website

www.atsg.net/platform/

Vendor Details

Company Name

Aranda SOFTWARE

Founded

2002

Country

Colombia

Website

arandasoft.com/en/productos/aranda-service-management/

Product Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Product Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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